Public Safety Access Control Assistant/Dispatcher

Wheaton College•Wheaton, IL

1d•$19 - $20

About The Position

Public Safety Access Control Assistant/Dispatcher Office/Access Control and ID Assistant is responsible for Public Safety Dispatching Monday - Friday from 8 am – 4 pm. Printing and programming ID cards and access cards for employees, students and guests/vendors as well as programming doors/buildings for access are also included. The Office/Access Control and ID Assistant reports to the Operations Manager. This is a full time position and pays $19-$20/hr. The Office/Access Control and ID assistant answers Public Safety phone calls, monitoring emergency lines and other office lines. The Access Control Assistant Instructs callers with proper responses to various emergency situations. Provides a calm, professional and reassuring voice for potentially upset callers. Gathers relevant information to efficiently dispatch officers. The Office/Access Control and ID assistant dispatches Public Safety Officers to a variety of calls for service. The Access Control Assistant a base radio system communicating information to officers and acts as a liaison between officers and the caller. They record all dispatched calls into ARMS (Automated Records Management System) and monitors officer activity periodically checking officer status. The Office/Access Control and ID assistant answers and monitors Switchboard calls, assists callers with directory information, and transfer calls as necessary. They provide general campus information representing the College in a professional and friendly manner. Office/Access Control and ID Assistant assists Operations Manager creating, printing, programming and issuing IDs for the campus community as well as replacements. Office/Access Control and ID Assistant will program access control cards on Security Expert and VingCard and Persona Campus Online systems, monitor and maintain Access Control database including programming details related to unlock times/locations. Additional knowledge of lock style on each building/door (proximity, contact, hard key) is necessary. Office/Access Control and ID Assistant will assist the Operations Manager with technical aspects of the Access Control systems and database with Facilities Management and outside contractors. Maintain check out cards for trades and vendors. Schedule dispatch shifts to be sure all shifts are covered. Communicate Access Control and ID issues to the Operations Manager. Assist with the update and maintenance of policy and procedures related to Access Control. Train and act as a back-up resource to assist Dispatcher and Switchboard personnel. Be knowledgeable of campus locations and organizations and their functions. Issue parking permits to students, employees and visitors to campus. This job description is intended to represent key areas of responsibilities; specific assignments may vary from time to time, and other duties may be assigned. As a Christ-centered community, Wheaton College faculty and staff must affirm the College’s Statement of Faith as expressing their own theological convictions and agree to live by the moral standards in Wheaton’s Community Covenant, modeling these commitments for the Christian formation of our students. Wheaton College faculty and staff also support the Christ-Centered Diversity Commitment which highlights our desire to treat all individuals as equal image-bearers of Jesus Christ through diversity, inclusion, justice and unity.

Requirements

Two years college or equivalent
One year related experience or training
Excellent interpersonal and communication skills.
Ability to articulate and convey information in a clear concise manner.
Computer literate with Microsoft Office
Ability to understand and speak the English language.
Ability to learn and apply current information and instruction quickly and accurately
The employee is regularly required to sit, stand and move about the room to work at various machines for programming cards as well as walk to campus buildings.
The employee must be able to speak clearly on the telephone and radio as well as hear clearly to receive calls.
The employee must be able to see various computer screen styles as well as look up reference material in binders and flipcharts on the desks.
FLSA Status – Non-Exempt
As a Christ-centered community, Wheaton College faculty and staff must affirm the College’s Statement of Faith as expressing their own theological convictions and agree to live by the moral standards in Wheaton’s Community Covenant, modeling these commitments for the Christian formation of our students.
Wheaton College faculty and staff also support the Christ-Centered Diversity Commitment which highlights our desire to treat all individuals as equal image-bearers of Jesus Christ through diversity, inclusion, justice and unity.

Responsibilities

Answers Public Safety phone calls, monitoring emergency lines and other office lines.
Instructs callers with proper responses to various emergency situations.
Provides a calm, professional and reassuring voice for potentially upset callers.
Gathers relevant information to efficiently dispatch officers.
Dispatches Public Safety Officers to a variety of calls for service.
Uses a base radio system communicating information to officers and acts as a liaison between officers and the caller.
Records all dispatched calls into ARMS (Automated Records Management System) and monitors officer activity periodically checking officer status.
Answers and monitors Switchboard calls, assists callers with directory information, and transfer calls as necessary.
Provides general campus information representing the College in a professional and friendly manner.
Assists Operations Manager creating, printing, programming and issuing IDs for the campus community as well as replacements.
Programs access control cards on Security Expert and VingCard and Persona Campus Online systems, monitor and maintain Access Control database including programming details related to unlock times/locations.
Assists the Operations Manager with technical aspects of the Access Control systems and database with Facilities Management and outside contractors.
Maintains check out cards for trades and vendors.
Schedules dispatch shifts to be sure all shifts are covered.
Communicates Access Control and ID issues to the Operations Manager.
Assists with the update and maintenance of policy and procedures related to Access Control.
Trains and act as a back-up resource to assist Dispatcher and Switchboard personnel.
Be knowledgeable of campus locations and organizations and their functions.
Issues parking permits to students, employees and visitors to campus.