PUBLIC HEALTH SERVICES MANAGER B-SES - 64085455

State of Florida • Tallahassee, FL

2d • $45,060 - $58,030 • Onsite

About The Position

This position manages the Region 2 Intake team within the Consumer Services Unit. The unit is responsible for providing centralized support services functions related to the intake of complaints/reports and administrative services. The unit provides services to the public, licensees, potential licensees, and boards.

Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing their work, approving leave, and taking disciplinary action as appropriate.
Analyze and develop new policies, procedures, and other actions to implement board, department, and legislative directives efficiently and effectively.
Coordinate work systems and business practices and the capacity of the workforce to improve the complaint and report intake and administrative services.
Supervise investigators and analysts in analysis, processing, and investigation of complaints and reports against health care practitioners according to established policy and procedure.
Provide direction and guidance to staff on workload, processes, policy, and procedures.
Consistently review inventory and work of assigned staff utilizing database reporting and direct observation, to ensure high quality and accurate analysis and investigation as well as equal workload distribution.
Review, evaluate, and interpret laws, rules, regulations, and procedures as they apply to the regulation of health care professions and recommends changes and updates as necessary.
Research issues, prepare reports and recommendations for managerial review as requested.
Conduct research, data audits, data clean-up, and case monitoring.
Liaison for the MQA Call Center which includes providing training sessions and materials for mailing to consumers.
Plan workloads, workflow, objectives, and utilization of employees to ensure maximum use of time and resources. Continuously evaluate the workflow and products to improve the quality and quantity of work performed.
Attend meetings per direction of the Investigation Manager.
Conduct research and prepare reports for the Consumer Services Investigation Manager as needed.
Assist in maintenance of enforcement database and personnel issues.
Participate in professional development activities, and job-related training and educational courses.
Performs other related duties as required.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; communicating effectively with others verbally and in writing; listening to what other people are saying and asking questions as appropriate; ability to establish and maintain effective working relationships with others; knowing how to find information and identifying essential information; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training; ability to maintain strict confidentiality; knowledge of principles and processes involved in business and organizational planning, coordination and execution to include strategic planning, resource allocation, manpower modeling, leadership techniques and production methods; knowledge and understanding of the health care practitioner disciplinary process.
• One (1) year of professional experience in reviewing regulatory documents, report writing, applying regulations, policies and procedures
• Two (2) years of supervisory or management experience.
• College education in a related field of study can substitute on a year-for-year basis for the required professional experience.
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Responsibilities

• Manage the Region 2 Intake team within the Consumer Services Unit.
• Provide centralized support services functions related to the intake of complaints/reports and administrative services.
• Provide services to the public, licensees, potential licensees, and boards.
• Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing their work, approving leave, and taking disciplinary action as appropriate.
• Analyze and develop new policies, procedures, and other actions to implement board, department, and legislative directives efficiently and effectively.
• Coordinate work systems and business practices and the capacity of the workforce to improve the complaint and report intake and administrative services.
• Supervise investigators and analysts in analysis, processing, and investigation of complaints and reports against health care practitioners according to established policy and procedure.
• Provide direction and guidance to staff on workload, processes, policy, and procedures.
• Consistently review inventory and work of assigned staff utilizing database reporting and direct observation, to ensure high quality and accurate analysis and investigation as well as equal workload distribution.
• Review, evaluate, and interpret laws, rules, regulations, and procedures as they apply to the regulation of health care professions and recommends changes and updates as necessary.
• Research issues, prepare reports and recommendations for managerial review as requested.
• Conduct research, data audits, data clean-up, and case monitoring.
• Liaison for the MQA Call Center which includes providing training sessions and materials for mailing to consumers.
• Plan workloads, workflow, objectives, and utilization of employees to ensure maximum use of time and resources.
• Continuously evaluate the workflow and products to improve the quality and quantity of work performed.
• Attend meetings per direction of the Investigation Manager.
• Conduct research and prepare reports for the Consumer Services Investigation Manager as needed.
• Assist in maintenance of enforcement database and personnel issues.
• Participate in professional development activities, and job-related training and educational courses.
• Performs other related duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (for more information, please click www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees