Public Benefits Specialist Entry

State of Oregon•Medford, OR

7d•$3,429 - $4,622

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this Office Specialist and be the connection that helps our communities access vital services. Summary of Duties As an Office Specialist, you will: Serve as the first point of contact at the front desk by answering phones, greeting visitors, and directing clients to appropriate staff or community resources. Perform data entry and administrative tasks in systems such as ONE and MMIS, including uploading documents, scheduling appointments, and issuing EBT and medical cards. Assist clients and providers with completing applications, verifying documentation, and answering questions about available programs and services. Maintain and update provider records, process background checks, and support the Provider Time Capture (PTC) system to ensure accurate and timely payments. Monitor and maintain office supplies, equipment, and state vehicles; coordinate repairs and track usage of state-issued devices. Process financial transactions, including receipting payments, entering authorizations, and resolving issues related to checks and benefits. Support additional administrative functions such as mail processing, NVRA and RMSS reporting, and providing backup coverage to other district offices as needed.

Requirements

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR An equivalent combination of education, training, and experience relative to the class concept.
Experience accurately handling large volumes of work in fast-paced environments with tight deadlines.
Experience being adaptable and staying effective in constantly changing work settings.
Experience explaining complex information in a clear and understandable way.
Experience using computer systems to manage and process information.
A valid driver’s license and acceptable driving record are required for this position.

Responsibilities

Serve as the first point of contact at the front desk by answering phones, greeting visitors, and directing clients to appropriate staff or community resources.
Perform data entry and administrative tasks in systems such as ONE and MMIS, including uploading documents, scheduling appointments, and issuing EBT and medical cards.
Assist clients and providers with completing applications, verifying documentation, and answering questions about available programs and services.
Maintain and update provider records, process background checks, and support the Provider Time Capture (PTC) system to ensure accurate and timely payments.
Monitor and maintain office supplies, equipment, and state vehicles; coordinate repairs and track usage of state-issued devices.
Process financial transactions, including receipting payments, entering authorizations, and resolving issues related to checks and benefits.
Support additional administrative functions such as mail processing, NVRA and RMSS reporting, and providing backup coverage to other district offices as needed.