Public Area Supervisor

All Career•Pine Mountain, GA

20h

About The Position

Responsibilities and Duties Approach all encounters with guests and team members in a friendly, service-oriented manner. Maintain regular attendance in compliance with Callaway standards, as required by scheduling. Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working. Comply at all times with Callaway standards and regulations to encourage safe and efficient operations. Supervise the Public Area staff: providing open communication, training, , coaching and counseling and providing performance feedback to ensure maximum efficiency. Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Supervise and inspect the cleaning of the public areas and ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the public area operations. Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Perform any other job-related duties as assigned. Perform other duties as assigned by supervisor or management. Attend all meetings/training as required by supervisor or manager. Education & Experience: At least 6 months of Supervisory experience Physical Requirements: The ability to lift, pull and push moderate weight (minimum of 20 lbs.) The ability to stand, walk, lift and bend Skills & Qualifications: Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member. Be able to evaluate and select among alternative courses of action quickly and accurately Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests. Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits. Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need. Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests. Be able to work with and understand financial information and data and perform basic math functions. Strong organizational skills Strong leadership skills Strong critical thinking skills Previous housekeeping skills preferred Previous customer service skills preferred, preferably in a hotel or related establishment preferred The ability to work a flexible schedule including weekends and holidays The desire to satisfy the needs of others in a fast-paced environment Multi-tasking skills Strong communication skills – ability to speak, read and write English Language

Requirements

At least 6 months of Supervisory experience
The ability to lift, pull and push moderate weight (minimum of 20 lbs.)
The ability to stand, walk, lift and bend
Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
Be able to evaluate and select among alternative courses of action quickly and accurately
Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
Be able to work with and understand financial information and data and perform basic math functions.
Strong organizational skills
Strong leadership skills
Strong critical thinking skills
The ability to work a flexible schedule including weekends and holidays
The desire to satisfy the needs of others in a fast-paced environment
Multi-tasking skills
Strong communication skills – ability to speak, read and write English Language

Nice To Haves

Previous housekeeping skills preferred
Previous customer service skills preferred, preferably in a hotel or related establishment preferred

Responsibilities

Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
Supervise the Public Area staff: providing open communication, training, , coaching and counseling and providing performance feedback to ensure maximum efficiency.
Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Supervise and inspect the cleaning of the public areas and ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the public area operations.
Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Perform any other job-related duties as assigned.
Perform other duties as assigned by supervisor or management.
Attend all meetings/training as required by supervisor or manager.