PUBLIC AID QUALITY CONTROL SUPERVISOR

State of Illinois•Charleston, IL

10d•Onsite

About The Position

Under general direction, supervises, organizes, plans, executes, controls and evaluates the accuracy of the Supplemental Nutrition Assistance Program (SNAP) program. Serves as working supervisor to staff conducting quality control and cross-match reviews; participates in special projects designed to test proposed procedures or studies of local office work activity to resolve problems; analyzes and reports on review of findings; evaluates and reports on special initiatives and special projects and assists in the development and revision of Unit procedures and work tools. Travels in the performance of duties.

Requirements

Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
Requires three (3) years of professional experience in quality control or related area.

Nice To Haves

Three (3) years of professional casework experience in a social service agency, administering a supplemental nutrition assistance program and managing a public assistance caseload.
Three (3) years of professional experience interpreting and implementing state/federal supplemental nutrition assistance program policies and procedures.
Two (2) years of experience conducting full scope case reviews and/or second party case reviews.
Two (2) years of professional experience in the operation of public assistance eligibility systems, such as the Illinois’ Integrated Eligibility System.
Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.

Responsibilities

Supervises, organizes, plans, executes, controls and evaluates the accuracy of the SNAP program.
Serves as a working supervisor.
Participates in the evaluation process on initiatives designed to reduce expenditures and quality control errors.
Assists in the development, revision and implementation of section procedures and work tools.
Provides reports on quality, production, and unit workload.
Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)