Psychiatric Crisis Specialist I

Cleveland Clinic•Fort Wayne, IN

3d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Psychiatric Crisis Specialist I Location Cleveland Facility Lutheran Hospital Department Reg Hosp Behavioral Intake-Regional Hospital Administration Job Code D99997 Shift Nights Schedule 9:00pm-7:30am Job Summary Psychiatric Crisis Specialists are members of the Behavioral Health Intake team responsible for the through put of all behavioral health patients in the participating Cleveland Clinic System Emergency Departments and Hospitals. Job Details Responsibilities: Completes comprehensive mental status, psychosocial, risk, and chemical use assessments. Identifies patient crisis needs. Participates in on-going assessment and care plan recommendations for patients with extended time awaiting dispositions. Provides crisis intervention services using a therapeutic intervention, which is based on patient centered outcomes, and standards of care, that are based on current research and evidence based practice. Supplies information to the medical team for consideration of a differential diagnosis. Pursues on-going education in behavioral health topics. Recognizes significant changes in patient condition and responds appropriately. Navigates insurance verification and pre-certification processes for behavioral health carve-outs. Provides psycho-education to family and significant others of patients, as well as other co-working caregivers about behavioral health, de-escalation, and/or other related topics to assist in the patient’s current plan of care. Involves the patient/family (or designee) and other current providers in developing a plan of care individualized to patient cultural, religious, and educational needs. Collaborates with multidisciplinary team in the formulation of an individualized plan of care. Develops appropriate patient goals for identified problems. Serves as a patient advocate. Process referred cases to appropriate disposition; which may include inpatient placement or assistance with community wrap around services for a successful discharge plan. Acts with integrity in placing charge capture for crisis intervention services provided and documenting all requirements for such services provided. Communicates information regarding patient plan of care, current outcomes, and acuity at end of shift report. Performs routine administrative office functions, as needed to facilitate case work processes. Assists in orientation of new Behavioral Health Intake team staff or other hospital personnel. Incorporates the use of informatics tools, principals, theories, and practices in the safe and effective delivery of care. Works effectively to create and maintain a positive work environment. Incorporates patient safety goals in daily practice. Completes all documentation and records related to patient care. Other duties as assigned. Education: BA, BS, MA, or MS in a healthcare profession, MEd, or an RN MA, MS, or MEd Languages: Language required - English Language preferred – any secondary language skills Certifications: Certification required - Licensed Social Worker [LSW] or Licensed Professional Counselor [LPC], or Licensed Chemical Dependency Counselor III [LCDC-III] or Registered Nurse [RN] Certifications preferred - Licensed Independent Social Worker [LISW], Licensed Independent Social Worker with Supervisory Designation [LISW-S], Licensed Professional Clinical Counselor [LPCC], Licensed Professional Clinical Counselor with Supervisory Designation [LPCC-S] Complexity of Work: Ability to multi-task and to assess and prioritize work Critical thinking Decisive judgement Competency of patient populations [child/adolescent, adult, geriatric], diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law, other competencies as assigned Ability to work in stressful environments and, at times, volatile situations with professionalism Ability to work independently and as part of a group and interdisciplinary team with a collaborative mindset Self-regulation and ability to de-escalate others Ability to communicate across various comprehension levels; young child to technical professional Strong attention to detail in work process and documentation Possession of resources for all communities and counties served by Cleveland Clinic facilities Ability to work in a fast paced environment Quality improvement mindset Work Experience: Experience required - Two years work experience Will consider two years of internship in a clinical setting to meet work requirement Physical Requirements: Requires Corrected hearing and vision to normal range Some positions may be more sedentary work Some positions may be more light work Require full range of motion, eye-hand coordination Require standing or walking for extensive periods of time Require some exposure to communicable disease or bodily fluids Personal Protective Equipment: Follows standard precautions using personal protective equipment as required The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Requirements

BA, BS, MA, or MS in a healthcare profession, MEd, or an RN MA, MS, or MEd
Language required - English
Certification required - Licensed Social Worker [LSW] or Licensed Professional Counselor [LPC], or Licensed Chemical Dependency Counselor III [LCDC-III] or Registered Nurse [RN]
Ability to multi-task and to assess and prioritize work
Critical thinking
Decisive judgement
Competency of patient populations [child/adolescent, adult, geriatric], diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law, other competencies as assigned
Ability to work in stressful environments and, at times, volatile situations with professionalism
Ability to work independently and as part of a group and interdisciplinary team with a collaborative mindset
Self-regulation and ability to de-escalate others
Ability to communicate across various comprehension levels; young child to technical professional
Strong attention to detail in work process and documentation
Possession of resources for all communities and counties served by Cleveland Clinic facilities
Ability to work in a fast paced environment
Quality improvement mindset
Experience required - Two years work experience
Will consider two years of internship in a clinical setting to meet work requirement
Requires Corrected hearing and vision to normal range
Require full range of motion, eye-hand coordination
Require standing or walking for extensive periods of time
Require some exposure to communicable disease or bodily fluids
Follows standard precautions using personal protective equipment as required

Nice To Haves

Language preferred – any secondary language skills
Certifications preferred - Licensed Independent Social Worker [LISW], Licensed Independent Social Worker with Supervisory Designation [LISW-S], Licensed Professional Clinical Counselor [LPCC], Licensed Professional Clinical Counselor with Supervisory Designation [LPCC-S]
Some positions may be more sedentary work
Some positions may be more light work

Responsibilities

Completes comprehensive mental status, psychosocial, risk, and chemical use assessments.
Identifies patient crisis needs.
Participates in on-going assessment and care plan recommendations for patients with extended time awaiting dispositions.
Provides crisis intervention services using a therapeutic intervention, which is based on patient centered outcomes, and standards of care, that are based on current research and evidence based practice.
Supplies information to the medical team for consideration of a differential diagnosis.
Pursues on-going education in behavioral health topics.
Recognizes significant changes in patient condition and responds appropriately.
Navigates insurance verification and pre-certification processes for behavioral health carve-outs.
Provides psycho-education to family and significant others of patients, as well as other co-working caregivers about behavioral health, de-escalation, and/or other related topics to assist in the patient’s current plan of care.
Involves the patient/family (or designee) and other current providers in developing a plan of care individualized to patient cultural, religious, and educational needs.
Collaborates with multidisciplinary team in the formulation of an individualized plan of care.
Develops appropriate patient goals for identified problems.
Serves as a patient advocate.
Process referred cases to appropriate disposition; which may include inpatient placement or assistance with community wrap around services for a successful discharge plan.
Acts with integrity in placing charge capture for crisis intervention services provided and documenting all requirements for such services provided.
Communicates information regarding patient plan of care, current outcomes, and acuity at end of shift report.
Performs routine administrative office functions, as needed to facilitate case work processes.
Assists in orientation of new Behavioral Health Intake team staff or other hospital personnel.
Incorporates the use of informatics tools, principals, theories, and practices in the safe and effective delivery of care.
Works effectively to create and maintain a positive work environment.
Incorporates patient safety goals in daily practice.
Completes all documentation and records related to patient care.
Other duties as assigned.