Patient Service Rep Imaging Scheduler

Summit Health, Inc.•Florham Park, NJ

35d•$18 - $22

About The Position

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. PSR - Imaging Scheduler Job Title: PSR - Imaging Scheduler Department: Imaging Schedule: Per Diem Guidelines below

Requirements

High School Graduate or GED required. Diploma from a vocational or technical program preferred.
0-1 years experience required. 2-4 years experience preferred. One (1) year of previous Receptionist/Scheduling experience preferred.
Ability to communicate in English, both orally and in writing.
High level of verbal/written communication skills.
Ability to communicate in English, both orally and in writing required.
Ability to prioritize and comprehend instructions and projects.
Ability to comprehend and carryout written and verbal instructions required.
Ability to make complex and time pressured decisions with high degree of accuracy required.
Strong multi - tasking, organizing & priority setting skills required.
Strong customer service, interpersonal and organizational skills required.
Good word processing skills required.
Ability to commute to satellite offices as needed.

Nice To Haves

2-4 years experience preferred. One (1) year of previous Receptionist/Scheduling experience preferred.
Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
Ability to type 25 words per minute preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Greets patients, customers and family in person and by phone in a courteous and timely manner.
Ensures patient arrival according to schedule and updates patient arrival time when necessary.
Proficient knowledge and understanding of insurance.
Collection of patient co-pays and outstanding balances.
Offers and assists patients with questionnaires dependent on procedure. (CT, Mammo, MRI, Dexa.)
Compliance with all organization and department policies, procedures and standards.
Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.
Schedules and reschedules all radiology exams as requested and in accordance to department protocol, advising patients of pre-exam prep, if needed
Observes strict confidentiality in all phases of operations according to HIPAA guidelines.
Maintains reception work area without food in the public's view. Maintains receptionist and patient waiting areas clear of unnecessary clutter and debris
Stock reception area with needed supplies.
Maintains a consistent level of productivity. Organizes tasks in an efficient manner.
Completes proper documentation for film / CD dispensing.
Communicates proactively with provider offices, technologists, and leadership
Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time.
Maintains a professional appearance and conduct in accordance with organization's standards of conduct.
Maintains a neat and professional work environment in accordance with departmental and/or organizational policies.
Adheres to all Summit Medical Group polices and procedures, including, but not limited to Attendance & Tardiness (HR-102), Meal and Other Breaks Policy (HR-108), Standards of Conduct (HR-116), Working Hours and Overtime (HR-109)
Attends and participates in all educational and training events, departmental meetings, employee forums, committees or meetings, as appropriate.
Prints Medicare ABN, or other waivers, as necessary.
Ability to be flexible with lunches and break periods.