PSR Epic Support Specialist

NORTH OLYMPIC HEALTHCARE NETWORK•Port Angeles, WA

3d•$20 - $25

About The Position

The PSR Informaticist is a unique role that combines Patient Services operational knowledge and expertise in Epic support. This combined role serves both as a Patient Services Representative (PSR) supporting the Patient Services team and as a resource in promoting the effective and efficient use of our electronic health records (EHRs). This position will encompass all the duties in the current Patient Services Representative job description.

Requirements

High School Graduate or GED Equivalent.
Proficiency in EHR systems, with experience in Epic strongly preferred.
Exceptional customer service and interpersonal skills, willingness to both teach and learn in a collaborative environment
Strong critical thinking, sound judgement, problem-solving skills, and attention to detail
Proactive mindset, takes initiative, and embraces challenges

Responsibilities

Provide end-user support for Epic, including coaching, workflows and at-the-elbow support for all departments.
Support EHR new hire orientation and follow up training.
Develop and maintain EHR documentation including current workflows, standardization projects, user manuals, procedures and troubleshooting guidelines.
Support the implementation of EHR upgrades, optimizations, and new systems, ensuring smooth transitions with minimal disruption to clinical operations.
Act as a liaison between IT teams and end-users to translate clinical needs into technical solutions.
Collaborate with clinical and operational staff to assess and refine workflows, ensuring they align with best practices and organizational goals.
Contribute to Quality Department special projects.