Product Support Representative (PSR)

HTX Material Handling • Houston, TX

2d • Hybrid

About The Position

The Product Support Representative (PSR) is responsible for driving revenue growth across four core areas: parts, service and rentals. This role involves proactive customer engagement, relationship management, and solution-based selling to ensure customer satisfaction while meeting company sales targets. The PSR is a key customer-facing representative who ensures HTX Material Handling remains the preferred partner for material handling solutions in the region.

Requirements

• 2+ years of experience in sales, preferably in the material handling or industrial equipment sector.
• Strong knowledge of forklifts, industrial equipment, or related mechanical systems preferred.
• Proven ability to generate leads, manage a pipeline, and close deals.
• Excellent communication, presentation, and interpersonal skills.
• Self-motivated with a results-driven approach.
• Proficiency with CRM software and Microsoft Office Suite.
• Valid driver’s license with a clean driving record (local travel required).

Responsibilities

• Parts Sales
• Develop and maintain a strong understanding of OEM and aftermarket parts.
• Promote and sell parts solutions to existing and prospective customers.
• Provide accurate quotes, process orders, and follow up to ensure timely delivery.
• Track inventory and coordinate with the parts department for restocking needs.
• Service Sales
• Generate leads and sell maintenance contracts, repairs, and inspection services.
• Educate customers on planned maintenance programs and benefits of proper equipment upkeep.
• Work closely with the service department to coordinate scheduling and ensure service delivery aligns with customer expectations.
• Follow up on service satisfaction and identify future service needs.
• Rental Sales
• Sell short- and long-term rental solutions for material handling equipment.
• Understand rental fleet availability and match customers with the right equipment based on operational needs.
• Assist in rental agreements, pricing, and delivery coordination.
• Support fleet utilization goals and work to minimize equipment downtime.

Benefits

• Competitive base salary + commission structure
• Vehicle allowance or company vehicle
• Health, dental, and vision insurance
• 401(k)
• Paid time off and holidays
• Career advancement opportunities in a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed