PSID Prescreener

ADC LTD NM•Washington, DC

8d•Remote

About The Position

The PSID Prescreener is responsible for reviewing background investigations submitted by investigators and troubleshooting and resolving issues to ensure the assigned casework is complete and successfully on track to close on time or early with the highest quality possible. A successful Prescreener must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times. Review Reports of Investigation (ROIs) uploaded from investigators per day. Analyze information from ROIs and compare with Case Assignment Sheets to determine if any leads are missing as assigned. Maintain a working knowledge of customer requirements and best practices. Identify missing leads and inadequate write-offs. Reduce hours as appropriate. Work with ADC LTD NM personnel, and management to resolve issues. Re-open case parts and communicate needs to investigators. Submit tickets to resolve issues. Approve case parts meeting requirements. Communicate with investigation analysts and investigators regarding needed Case Assignment Sheet adjustments, if any. Organize time and resources based on due dates and prescreening queue sizes to ensure timely completion of investigations. Track allotted hours removed from Case Assignment Sheets to determine amount of money saved. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors. Request training as needed from their supervisor or ADC LTD NM Training Department. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and ADC LTD NM personnel as necessary. Perform all other duties as assigned. Performance Metrics Subject to incoming case volumes: Review 150 allotted hours per day on average for baseline productivity qualification Review 200 allotted hours per day on average for mid-range productivity qualification Review 250 allotted hours per day on average for high productivity qualification Or maintain a queue of zero case parts. Or maintain a queue of zero case parts.

Requirements

Ability to maintain a professional demeanor.
Familiarity with Microsoft Excel and computer databases.
Proficiency in common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills.
Highly technical writing, proofreading, and editing skills.
Strong customer service and interpersonal skills.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
Thorough understanding of ADC LTD NM investigative process and procedures.
Familiarity with federal and ADC LTD NM security standards.

Responsibilities

Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
Review Reports of Investigation (ROIs) uploaded from investigators per day.
Analyze information from ROIs and compare with Case Assignment Sheets to determine if any leads are missing as assigned.
Maintain a working knowledge of customer requirements and best practices.
Identify missing leads and inadequate write-offs.
Reduce hours as appropriate.
Work with ADC LTD NM personnel, and management to resolve issues.
Re-open case parts and communicate needs to investigators.
Submit tickets to resolve issues.
Approve case parts meeting requirements.
Communicate with investigation analysts and investigators regarding needed Case Assignment Sheet adjustments, if any.
Organize time and resources based on due dates and prescreening queue sizes to ensure timely completion of investigations.
Track allotted hours removed from Case Assignment Sheets to determine amount of money saved.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
Request training as needed from their supervisor or ADC LTD NM Training Department.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.