PSID Investigation Analyst II

ADC LTD NM•Washington, DC

2d•Remote

About The Position

Join a team that prioritizes security, integrity and dependability - welcoming experienced, credentialed professionals with an active Top-Secret clearance into a positive work environment! Summary The PSID Investigation Analyst II is a credentialed employee responsible for receiving background investigations from field investigators and processing them for transmission to customers and for receiving team requests for assistance to complete credentialed tasks to expedite case closure. A successful Investigation Analyst II must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times. Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting. Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met. Maintain a working knowledge of customer requirements and best practices. Identify missing leads, requirements and write-offs. Work with investigators, ADC LTD NM personnel and management to resolve issues. Scope and conduct fieldwork, primarily by alternative interview methods, including subject recontacts, personal interviews and record checks, for cases distributed to them to mitigate errors and developed information in reports of investigations (ROIs) as necessary to complete investigations. Scope and conduct fieldwork, by primarily alternative interview methods, including subject recontacts, interviews and record checks, to mitigate errors and developed information in reports of investigations (ROIs) for their team as necessary to complete investigations. Levels of field work are determined by their supervisor. Organize time and resources based on due dates to ensure timely completion of investigations. Submit investigations through the PSID closed case transmission process without error. Follow all investigative requirements, including timely submission of field notes. Track and log investigation progress and completion. Conduct quality control reviews. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors. Request training as needed from their supervisor, PSID quality operations manager or ADC LTD NM Training Department. Maintain compliance with all mandatory and assigned training, security clearance, and credential requirements. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and ADC LTD NM personnel as necessary. Perform all other duties as assigned. Performance Metrics All performance metrics are subject to incoming case volumes (8 hours of work time equals one work day). Production Standards Average Completion Rate (ACR = total cases closed / total work days) Baseline Production: Close 0.75 Cases Mid-Range Production: Close 1 Case High Production: Close 1.25 Cases Completes all investigative case parts assigned. Amount of case work assigned determined by supervisor or contract liaison. Determinations are based on need, case volumes, and performance tracking. Close no more than 8% of all investigative case parts late. Fewer than 2% of all investigative case parts significant adjudicative deficiencies Quality Control Standards Quality Rating = Total Agency Deficiencies / Total Cases Closed Less than 1% of all closed cases returned as deficient by agencies. QC a minimum of 0.75 cases a day or minimum threshold set by team lead. Education, Experience and Skills

Requirements

High school diploma or GED equivalent.
Minimum of one year specialized federal background investigative experience; or two years relevant background investigative experience; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).
Must possess and maintain an Active Top-Secret clearance.
Must possess and maintain agency credentials.
Ability to maintain a professional demeanor.
Familiarity with Microsoft Excel and computer databases.
Proficiency in common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills.
Highly technical writing, proofreading, and editing skills.
Strong customer service and interpersonal skills.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
Thorough understanding of ADC LTD NM investigative process and procedures.
Familiarity with federal and ADC LTD NM security standards.

Responsibilities

Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.
Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.
Maintain a working knowledge of customer requirements and best practices.
Identify missing leads, requirements and write-offs.
Work with investigators, ADC LTD NM personnel and management to resolve issues.
Scope and conduct fieldwork, primarily by alternative interview methods, including subject recontacts, personal interviews and record checks, for cases distributed to them to mitigate errors and developed information in reports of investigations (ROIs) as necessary to complete investigations.
Scope and conduct fieldwork, by primarily alternative interview methods, including subject recontacts, interviews and record checks, to mitigate errors and developed information in reports of investigations (ROIs) for their team as necessary to complete investigations.
Organize time and resources based on due dates to ensure timely completion of investigations.
Submit investigations through the PSID closed case transmission process without error.
Follow all investigative requirements, including timely submission of field notes.
Track and log investigation progress and completion.
Conduct quality control reviews.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
Request training as needed from their supervisor, PSID quality operations manager or ADC LTD NM Training Department.
Maintain compliance with all mandatory and assigned training, security clearance, and credential requirements.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.