INVESTIGATION SPECIALIST II - 79010143

State of Florida

2d•$1,472 - $1,715•Hybrid

About The Position

The Division of Real Estate (DRE) is responsible for the examination, licensing, and regulation of more than 480,000 real estate and appraisal professionals. The Division provides administrative support to the Florida Real Estate Commission (FREC) and the Florida Real Estate Appraisal Board (FREAB). The Division’s objectives are to lead the nation in licensing and regulatory programs for Florida real estate and appraiser licensees. • Location: The Division of Real Estate is headquartered in Orlando. The Division has personnel located around the state in Tallahassee, Panama City Beach and Gainesville areas and maintains field offices in Jacksonville, Tampa, Miami, West Palm Beach, Margate and Fort Myers. • Authority: The Division is governed by Chapter 120, Administrative Procedures Act, Florida Statutes 475 (Part 1 Florida Real Estate Commission (FREC) and Part II Florida Real Estate Appraisal Board (FREAB)) and Florida Statutes 455. • Organizational Structure: There are 68 employees that work in the Director’s Office, Operations & Licensing, FREC, FREAB, Public Records, Education and Enforcement. There are 17 real estate attorneys that work for the Office of General Counsel. • The Bureau of Enforcement is responsible for the compliance of licensees and protecting the public by performing timely and efficient investigations. The Bureau investigates complaints regarding the real estate and appraisal professions, as well as unlicensed activity. Violations that warrant additional action are processed through the Department’s Office of the General Counsel. The Work You Will Do: This hybrid telework position located in Northern Florida Tallahassee is part of the Bureau of Enforcement and is responsible for investigating complaints of alleged violations of real estate and appraisal license law.

Requirements

Proficiency in working with Adobe and Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
Skilled in customer service with the ability to identify customer concerns and refer as appropriate to ensure a satisfactory resolution.
Ability to gather and analyze information, including Florida Statutes, and apply sound reasoning in arriving at conclusions.
Ability to notice and address details to ensure accuracy, quality and thoroughness in work.
Ability to prioritize work to meet deadlines.
Ability to represent the Division and communicate effectively and professionally both verbally and in writing.
Ability to work independently and manage multiple tasks simultaneously.
Ability to maintain strict confidentiality and handle sensitive information.
Ability to establish and maintain effective working relationships with coworkers, supervising personnel, Department stakeholders and the public.
A minimum of 4-6 years of professional work experience in an organization performing regulatory investigations, licensing, insurance, banking, accounting, financial, legal, or criminal justice work.
A valid driver license.

Nice To Haves

Preference may be given to bilingual candidates and / or those having DBPR experience, real estate experience, investigative experience, and / or 2 to 4 years of college level course work.

Responsibilities

Investigating complaints of alleged violations of Florida Statutes and Rules involving the Real Estate professions under the jurisdiction of the Division of Real Estate.
Interviewing complainants, subjects, and appropriate witnesses.
Performing audits of real estate broker and brokerage escrow accounts.
Collection evidence and reviewing court records and other essential documents.
Preparing and serving notices to cease and desist, notices of non-compliance, and citations.
Preparing comprehensive, organized, chronological reports of final and supplemental investigations.
Consulting with, assisting, and acting as a liaison between the Division of Real Estate and the public, governmental agencies, and other Divisions within the Department.
Referring cases to appropriate regulatory and/or criminal agencies as required.
Building and maintaining collaborative networks with local authorities and professional organizations.
Submitting required reports (vehicle, time and attendance, etc.) in accordance with department and division policies and procedures.
Testifying at criminal, civil, and administrative hearings and depositions, and consulting with Division attorneys in preparation for hearings as needed.
Scanning and indexing documents into the Department’s document imaging system.

Benefits

State of Florida retirement package: 3% employee contribution required.
Nine annual paid holidays and one personal holiday
Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
Ability to earn up to 104 hours of paid sick leave annually.
The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
The State of Florida provides a $25,000 life insurance policy to eligible employees.
Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
Tax deferred medical and childcare reimbursement accounts are available.
Tuition waiver program to attend an approved State of Florida College or University

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