PSID Investigative Technician Lead - Fixed Term

ADC LTD NM•Washington, DC

1d•Remote

About The Position

The PSID Investigative Technician (IT) Lead is responsible for the support and productivity of the investigative technician team, and processing large amounts of data from approved databases and/or in-person from record providers for further verification and full issue resolution during the field investigation. A successful Investigative Technician Lead must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times. Maintain appropriate staffing levels within the team with assistance from their supervisor, the assistant director of investigations and director of investigations. Regularly monitor and analyze each team member’s strengths and challenges to properly support them and maintain full production, timeliness and quality. Foster a positive, team-oriented environment. Set realistic goals and encourage productivity and performance as a team and individually. Participate in recognition programs to acknowledge personnel’s successes and maintain morale. Monitor and analyze each queue to identify unprocessed requests and provide priority lists. Maintain working knowledge of record providers, databases and record retrieval procedures. Track and log data retrieval progress and completion. Maintain database website account accesses; record and reconcile database expenses. Report significant changes to databases or the types and amounts of information typically received from databases and/or record providers that may impact the investigative process. Conduct data retrieval from approved databases and record providers when other staff resources are unavailable. Submit quality reports of investigations (ROIs) in a timely manner. Remain in compliance with the National Training Standards (NTS), the Federal Investigative Standards (FIS) and all other applicable federal regulations. Complete priority and expedited leads by request. Maintain a working knowledge of agency guidance and transmittals. Coordinate communications to discuss volumes, timeframes, prioritization, changes to policies and standards, and customer feedback. Conduct occasional queue and quality spot checks and report the results to their supervisor. Process large amounts of data and documents completely and accurately through established procedures. Organize time and resources to ensure timely completion of data retrieval. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Maintain professional, courteous relationships with team members, supervisors, the director, investigators, and all other ADC LTD NM employees and contractors. Plan, implement and coordinate training for new team personnel and request training with the assistance of the PSID quality program lead, investigations director and the ADC LTD NM Training Department. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and ADC LTD NM personnel as necessary. Perform all other duties as assigned.

Requirements

Minimum of an associate’s degree from an accredited university; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).
Proven leadership/mentorship skills; ability to maintain a high level of professional demeanor.
Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills, including highly technical writing, proofreading, and editing.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of federal investigative standards, including the investigative tiers, issue resolution and adjudication.
Thorough understanding of ADC LTD NM investigative process and procedures.
Familiarity with federal and ADC LTD NM security standards.
Employment is contingent upon the successful results of a background check and drug screen.
In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals.
Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.

Responsibilities

Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
Maintain appropriate staffing levels within the team with assistance from their supervisor, the assistant director of investigations and director of investigations.
Regularly monitor and analyze each team member’s strengths and challenges to properly support them and maintain full production, timeliness and quality.
Foster a positive, team-oriented environment.
Set realistic goals and encourage productivity and performance as a team and individually.
Participate in recognition programs to acknowledge personnel’s successes and maintain morale.
Monitor and analyze each queue to identify unprocessed requests and provide priority lists.
Maintain working knowledge of record providers, databases and record retrieval procedures.
Track and log data retrieval progress and completion.
Maintain database website account accesses; record and reconcile database expenses.
Report significant changes to databases or the types and amounts of information typically received from databases and/or record providers that may impact the investigative process.
Conduct data retrieval from approved databases and record providers when other staff resources are unavailable.
Submit quality reports of investigations (ROIs) in a timely manner.
Remain in compliance with the National Training Standards (NTS), the Federal Investigative Standards (FIS) and all other applicable federal regulations.
Complete priority and expedited leads by request.
Maintain a working knowledge of agency guidance and transmittals.
Coordinate communications to discuss volumes, timeframes, prioritization, changes to policies and standards, and customer feedback.
Conduct occasional queue and quality spot checks and report the results to their supervisor.
Process large amounts of data and documents completely and accurately through established procedures.
Organize time and resources to ensure timely completion of data retrieval.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Maintain professional, courteous relationships with team members, supervisors, the director, investigators, and all other ADC LTD NM employees and contractors.
Plan, implement and coordinate training for new team personnel and request training with the assistance of the PSID quality program lead, investigations director and the ADC LTD NM Training Department.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.