PSA Compliance Administrator - Caminos Program

Everstand•Baltimore, MD

99d•Hybrid

About The Position

Position Summary: The PSA Compliance Administrator (PSACA) is one of Everstand’s subject matter experts as it relates to PSA Compliance and provides guidance and mentorship for program leaders, quality assurance teammates serving as PSA compliance managers within Everstand Caminos programs, and for Everstand’s Caminos Nacional subgrantee partners. The primary focus of the PSACA is to oversee, across the continuum of Caminos programs at Everstand, ongoing compliance with two key pieces of policy. First is the Interim Final Rule Part 411 on Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children, and the second is the Federal Office of Refugee resettlement (ORR) Section 4: Preventing, Detecting, and Responding to Sexual Abuse and Sexual Harassment. The PSACA is responsible for review of all Sexual Harassment and Significant Incident Reports of Sexual Abuse (SA/SIR’s) for assigned programs. This position provides consultative support to ensure that internal actions are taken in timely manner to resolve pending cases and brings forward program changes to ensure compliance with state and federal regulations as well as meeting Everstand internal and national accreditation standards. In certain cases involving violation of Interim Final Rule standards, the PSACA may lead formal concern investigations. Essential Functions: Approaches concerns, challenges, and opportunities with empathy, attention to detail, active listening, and curiosity. Consistently models Everstand’s core values: Safety, Empathy, Relationships, and Impact. Honor differences, acknowledge uniqueness, and amplify all voices. Collaborate with developing training and group experiences that strengthen Everstand’s commitment to staff wellness and belonging. Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.” Attain Collaborative Problem Solving® Tier 1 certification and serve as a mentor of this practice for others.

Requirements

Master’s degree in human services, public health, social work or related field.
OR A bachelor’s degree with at least 4 years of related work experience.
A minimum of 2 years’ related experience with quality improvement activities such as but not limited to auditing, data analysis, corrective action plan creation, or systems implementation.
A minimum of 2 years’ experience performing IFR or Department of Justice Prison Rape Elimination Act (PREA) of 2003 and/or Department of Homeland Security “Standards to Prevent, Detect, and Respond to Sexual Abuse and Assault in Confinement Facilities” auditing experience.
Demonstrated ability to interview youth or clients regarding sensitive topics.
Demonstrated ability to manage and direct project objectives independently via careful operational coordination, planning, and execution.
Demonstrated ability to work as part of a multidisciplinary team with success coordinating training and implementation of large projects.
Demonstrates knowledge of and familiarity with both Everstand and Office of Refugee Resettlement Policy and Procedures relating to the care and supervision of Unaccompanied Children. This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children.
Proven effective time management, planning, communication, and interpersonal skills.
Proven ability to manage multiple projects, priorities, meet deadlines, multi-task, and think creatively.
Ability to read/understand vendor training materials.
Excellent writing skills. Able to effectively communicate with individuals at various levels of computer skill.
Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan required.
Comfort, confidence, and curiosity meeting people and presenting to various sized groups.
Strong communication and follow-up skills required.
Solid Windows 10 computer proficiency.
Working knowledge of Microsoft Word is required (e.g. using track changes, comments).
Working knowledge of Microsoft Excel is required (e.g. pivot tables, graphs, filters, vlookups)
Proficiency in Microsoft Outlook and PowerPoint.
Ability to keep an electronic calendar (Outlook) and task list (Asana.com) is required.
Ability to obtain and maintain certification in CPR/First Aid.
Ability to demonstrate the possession of a valid driver’s license prior to employment and ability to maintain the license and operate a motor vehicle thereafter.
Ability to pass CPS/UII background check both prior to employment and per the schedule outlined by HR thereafter.
Ability to pass a federal suitability determination investigation initiated after hire and updated every five years in accordance with federal regulations.
Ability to pass a Tuberculosis Test both prior to employment and per the schedule outlined by HR thereafter.
Ability to pass a work-readiness physical performed by a certified medical professional both prior to employment and per the schedule outlined by HR thereafter.
Ability to pass a Federal and State Fingerprinting Background Check, and federal suitability determination prior to employment and per the schedule outlined by HR thereafter.
Ability to pass a drug screen via urinalysis both prior to employment and randomly thereafter.
Completion of all required ORR-mandated trainings, including but not limited to: trauma-informed care, cultural competency, PSA standards, mandatory reporting, and confidentiality protections.

Nice To Haves

Experience working within an Office of Refugee Resettlement (ORR) program in the capacity of PSA compliance management or other quality assurance/monitoring oversight.
Documented experience developing and delivering training materials to diverse groups of people.
Bilingual (Spanish and English)

Responsibilities

Consult with PSA Compliance Managers across Caminos Shelters and Long-term Foster Care programs.
Provide onboarding and continued training to PSA Compliance Managers in all areas of PSA Compliance, to include but not limited to:
Regular review of IFR 411 and ORR Policy Guide Section 4.
Conducting internal investigations for incidents that are sexual in nature and potential violations of the ORR Code of Conduct.
Mandated facility requirements for prevention of sexual abuse and how to assess compliance during on site walkthroughs and camera reviews.
Conducting client chart audits to ensure IFR and ORR Policy compliance related to PSA efforts.
Ensuring IFR compliance related to applicant screening, training and tracking of employees, contractors and volunteers.
Developing and Maintaining Memorandums of Understanding with external stakeholders
Develops and facilitates training on PSA related topics.
Facilitates monthly calls for all Caminos PSA Compliance Managers. Responsible for developing the agenda in a manner that promotes professional development and knowledge sharing.
Participate in monthly ORR PCAN calls and trainings.
Provides routine consultation and guidance to PSA Compliance Managers across the Caminos continuum of programs.
Provides support to Caminos HSPRS programs as needs are identified.
Maintains comprehensive understanding of Interim Final Rule (IFR) 411 Standards on Standards to Prevent, Detect, and Respond to Sexual Abuse and Sexual Harassment Involving Unaccompanied Children and ORR Section 4 on standards on Preventing, Detecting, and Responding.
Provides leadership for the review, development and implementation of policies and protocols that relate to areas of PSA compliance. Identify changes or the creation of new policy and procedures based on both program needs as well as from Federal and State regulation announcement changes. Responsible for updating all documentation in Everstand policy and procedure manuals as well as supporting training materials. Draft new training materials as needed following significant revisions.
Facilitates the review and tracking of SA/SIRs, to include:
Ensuring SA/SIRs are being completed in accordance with regulatory requirements including, but not limited to, timeframe for submission, notification to external parties and utilization of proper documentation standards.
Ensuring all shelter locations are conducting SA/SIR reviews and attendance at those review sessions is logged. Raise any patterns of absences to program or executive leadership.
Facilitating SA/SIR review discussions to ensure all Interim Final Rule (IFR) related compliance requirements have been met,
Providing consultation to the onsite program leadership and quality assurance teammates related to measures that may need to be taken to ensure IFR compliance.
Providing oversight to ensure proper data entry and tracking of SA/SIRs is occurring.
Oversees general PSA efforts, to include:
Working with PSA Compliance Managers to identify program and regional trends for each shelter location.
Reviewing on site walk-through data from each shelter location, providing feedback related to areas of opportunity for improvement.
Conduct on site walk-throughs for each shelter program location at least once annually.
Review compliance efforts and documentation for unannounced program rounds.
Provides consultation, guidance and support as it relates to youth involved investigations that include allegations of sexual abuse, harassment or inappropriate sexual behavior.
Provides consultation and guidance as it relates to staff related cases of possible violations of the ORR Staff Code of Conduct.
Ensures all PSA Compliance Managers or HR designee are tracking external investigations to ensure timely internal actions are initiated.
Facilitates Code of Conduct review discussions to ensure continued program compliance and address the need for corrective actions.
Provides assistance and consultation in conducting investigations related to violations of the ORR Staff Code of Conduct.
Develops and oversees the completion of annual internal PSA monitoring to be conducted at all Caminos shelter and LTFC programs.
Serve as a key member on incident review committees and risk management committees.
Compiling, maintaining and submitting monthly, quarterly and annual data and incident reports.
Ensures that external PSA Audit findings and / or related corrective action plans are addressed to achieve compliance.
Conducts analysis of internal PSA monitoring results to identify root causes. Develops a corrective action plan to address areas of non-compliance as needed. Delivers correction to program leadership, providing consultation and collaboration in the response process.
Provides consultation and guidance to support the oversight of external PSA Audit processes at all Caminos locations. Provides onsite support in preparation of and during external PSA audits.
Monitors IFR compliance related to applicant screening, training and tracking of employees, contractors and volunteers for all Everstand locations (MD, WV and PA).
Responsible for review of Everstand database and report compliance, ensuring corrective actions are taken when needed. Provides technical assistance to PSA Compliance Managers related to database and report creation. Database and report oversight includes, but is not limited to:
PSA related data entered into the UC portal and Cx360
SA / SIR incident tracking and associated ORR reporting
Quarterly and Annual Performance Reporting
Staff PSA, Youth PSA and ORR Code of Conduct Training Completion
Develop reports and presentations to present data to various organization teams, program leadership and agency committees.
Demonstrates an understanding of the value of cultural relevance, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
Complete the training to become certified in all applicable database systems, including but not limited to the UC portal, Cx360 EHR and Asana.