Customer Service Representative

Chubb • Readington Township, NJ

4h

About The Position

The PRS Underwriting General Support Coordinator is responsible for assisting the underwriting centers in growth and profitability by performing functions closely related with underwriting functionality and profitability. These functions require the use of: Personal Lines Underwriting Workstation (PLUW) and its systems, Personal Risk Underwriting Notes System (Portrait), Masterpiece (MPRT) processing and its related systems, and Other Personal Risk Systems – PLS, DRC, @Work, and RiskID. Chubb is a world leader in insurance with operations in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Chubb is committed to equal employment opportunity and compliance with all laws and regulations, providing employment opportunities without regard to protected characteristics, and basing decisions solely on performance and qualifications.

Requirements

• Use of Personal Lines Underwriting Workstation (PLUW) and its systems
• Use of Personal Risk Underwriting Notes System (Portrait)
• Use of Masterpiece (MPRT) processing and its related systems
• Use of Other Personal Risk Systems – PLS, DRC, @Work, and RiskID

Responsibilities

• Policy transaction processing and updating underwriting notes
• Create and send producer correspondences
• Non-renewal and declination processing
• Alarm Credit, VAC Appraisal, and Wind Mitigation verification
• Meet all established productivity, service and accuracy goals; electronically and accurately maintain records
• Recognize trends and make recommendations; assist with creating/amending workflow and service metrics
• Support a partnership with the Underwriting Centers to ensure a successful transfer of work into the team
• Develop positive relationships with operations staff, agents, underwriting and personal risk business partners
• Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees