Provider Relations & Outreach Coordinator

Gladstone Psych & Wellness • Baltimore, MD

3d

About The Position

The Provider Relations & Outreach Coordinator is responsible for building and maintaining strong referral partnerships, increasing external referral volume, and ensuring consistent, professional outreach across all referral networks. This role serves as a key connector between Gladstone and external partners, supporting program growth, brand visibility, and accurate referral tracking through structured outreach and CRM reporting.

Requirements

• 1–3+ years of experience in provider relations, healthcare marketing, community outreach, or a related role (healthcare preferred)
• Strong communication, relationship-building, and follow-up skills
• Experience using CRM systems (Keap or equivalent preferred)
• Highly organized with attention to detail and documentation
• Ability to travel within the DMV area for outreach visits and events

Responsibilities

• Build and maintain relationships with referral partners including physicians, universities, hospitals, and community organizations
• Conduct structured outreach via email, phone, virtual meetings, and in-person visits
• Maintain a consistent outreach cadence across assigned referral networks
• Ensure referral partners have up-to-date information on services, providers, insurance participation, and appointment availability
• Represent Gladstone at local events, networking opportunities, and outreach activities
• Serve as a liaison for external media inquiries and partnership contacts
• Support execution of outreach campaigns tied to program launches, capacity updates, and new service offerings
• Assist with the distribution of external newsletters, announcements, and outreach messaging
• Maintain inventory of branded materials
• Ensure brand alignment, accuracy, and professionalism across all outreach materials
• Maintain accurate outreach activity records in the CRM (Keap)
• Track engagement and referral metrics across platforms, including: Valant EHR referral data Keap campaigns and reports Social platforms (Facebook, Instagram, LinkedIn, YouTube etc)
• Compile and deliver monthly and quarterly outreach and referral performance reports for leadership review

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed