Protocol Specialist

Credence•El Segundo, CA

About The Position

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. We are seeking a highly motivated Protocol Specialist to support Space Systems Command (SSC) on the Command Staff Support contract, working directly with the SSC Front Office and Protocol Office at Los Angeles Space Force Base. This role is central to enabling seamless Distinguished Visitor (DV) engagements, high‑visibility ceremonies, and senior‑leader interactions across SSC and the broader U.S. Space Force enterprise.

Requirements

Active secret security clearance is required
Proficiency with computers and modern office technology
Strong skills in Microsoft Office Suite (Word, PowerPoint, Excel)
Ability to routinely engage with senior leaders, distinguished visitors, and external organizations
Demonstrated ability to work proactively, anticipate needs, and solve problems independently
Excellent communication, interpersonal, and organizational skills
Ability to manage multiple concurrent tasks in a fast‑paced environment

Nice To Haves

Experience supporting U.S. Space Force, Space Systems Command, or DoD protocol operations
Familiarity with DV management, military customs and courtesies, and senior‑leader engagement processes
Experience developing or automating workflows using AI tools
Ability to create and analyze metrics, dashboards, and reports
Experience with Power BI or similar analytics platforms
Prior experience supporting high‑visibility events or senior‑leader engagements

Responsibilities

Plan, coordinate, and execute protocol support for SSC events, Distinguished Visitor engagements, and official ceremonies.
Develop, maintain, and deliver training materials to guide protocol team members and SSC points of contact.
Continuous coordination with key internal and external partners
Build and maintain relationships with Protocol Directors/Chiefs at HQ USSF, SpOC, and STARCOM
Chair recurring meetings with Space Launch Delta 30 and 45, in coordination with the Government Protocol lead
Create, maintain, and distribute the SSC DV Visit Tracker for the SSC Front Office, CSS, CAG, CCP, PA, and JA.
Tracking and reporting monthly DV visit statistics
Publishing weekly visitor schedules
Coordinating DV billeting assignments in accordance with SSC/CC guidelines
Ensuring all products receive SSC Protocol Office approval prior to distribution
Developing metrics dashboards and automated reporting tools to enhance visibility and decision‑making