Protective Services Assistant

AgeSpan•Lawrence, MA

1d•$18 - $22•Hybrid

About The Position

Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place! At AgeSpan, you'll find a work environment that combines: A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds. A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions. Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills. A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs. The Administrative/Community Protective Services Assistant supports Protective Service Workers and Supervisors through a combination of community outreach and administrative support. Duties include gathering information, maintaining resources and supporting urgent needs for Elders in the community.

Requirements

Associates degree preferred.
Experience working with older adults, at-risk populations and/or mental health clients required.
Proven ability to engage difficult and resistant populations preferred.
High school diploma and a valid driver's license required; must have dependable car with adequate insurance for the state where the car is registered and up to date inspection.
Basic word processing and computer skills required.
Candidate must be able to lift and carry 35 pounds.

Responsibilities

Support Protective Service Workers in gathering/requesting documents. Examples: police reports, birth certificates, bank records, etc.
Assist Elders with housing applications. Mostly online or over the phone, but on occasion in person assistance may be necessary.
Maintain team resources. This includes updating online resource list, ensuring emergency supplies for elders are stocked, maintaining logs for tech resources such as pocket talkers, researching and updating shelter and weather-related resources, maintaining police liaison information, etc.
Deliver emergency resources to elders such as food, gift cards, prescriptions, etc.
Complete administrative tasks as assigned. Including preparing and mailing letters daily.
Complete referrals for Protective Services staff to other agency programs.
Document completed tasks and visits.
Observe all confidentiality regulations and protect consumer information.
Attend mandatory meetings and trainings including Team Meeting and General Staff Meeting.
Other duties as assigned by Protective Services Supervisors