Property Support Specialist

Hotwire Communications • Playa Vista, CA

33d • $25 - $27 • Onsite

About The Position

The Property Support Specialist coordinates the onsite duties associated with business operations and upgrades of a property with a strong focus on outbound calling to schedule technicians, installs, change orders and troubles. The specialist handles daily interaction with customers face to face in our remote office while also providing a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High School Diploma required / advanced certifications or degrees preferred
• At least 2 years in a supervisory or leadership role
• Exceptional customer service skills
• Ability to multi-task and prioritizes project based on timing and resource availability
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Must have active, clean non-restricted driver’s license in assigned State
• Must be able to provide own transportation to various locations in organizational service area

Nice To Haves

• Property management or telecommunications experience a plus

Responsibilities

• Provide the highest level of customer service and sets the example for all customer facing roles.
• Create and deliver onsite sales presentations/demos that showcase the latest products and services
• Conduct product training with clients as needed.
• Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits.
• Manage the retail store and provide effective leadership to any assigned staff.
• Utilize independent discretion for process improvement and customer escalation issues.
• Oversee the services provided in the community common areas and work with the Commercial Sales team to address service issues or process additional services.
• Prepare and attend all meetings as required with Property Management and/or Board of Directors.
• Improve quality results by studying, evaluating, and re-designing processes and implementing necessary changes.
• Proactively learn and stay current with all products, services, process and procedures as well as the competitive landscape to be prepared for customer questions and requests.
• Coordinate with Launch Account Manager/Launch Team to ensure new customers are properly trained on Fision Home services and features.
• Support events and other promotional activities within the region.
• Work with commercial sales and customer service in educational events, escalations, training, and collections.
• Handle resident and VIP escalations when necessary.
• Attend and/or set up local/national tradeshows and community / hospitality association events, when needed.
• Collaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary.
• Responds to customer web inquiries and online/social media posts.
• Willingness to travel and support Developing Market needs.
• Other duties as required or assigned.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees