Property Services Repairs Reporting Coordinator

ACCENT housing • Stockton, CA

5d • Hybrid

About The Position

As our Repairs Reporting Coordinator , you’ll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You’ll: Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond. Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels. Work closely with contractors and internal teams to ensure accuracy and drive improvements. Move beyond reactive reporting – help us spot trends, identify opportunities, and shape a proactive approach to repairs. Support the integrity of our reporting systems and resolve any issues quickly.

Requirements

• Proven experience in a maintenance/responsive repairs management environment.
• Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k+ rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation.
• Awareness of payment processes, invoice management, and reconciliation.
• Ability to analyse and manipulate data, and present clear, concise reports.
• Excellent organisational, communication, and prioritisation skills.
• Ability to work collaboratively with internal and external teams to improve service delivery.
• Numeracy and literacy skills with the confidence to use housing management and operational software.

Responsibilities

• Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond.
• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.
• Work closely with contractors and internal teams to ensure accuracy and drive improvements.
• Move beyond reactive reporting – help us spot trends, identify opportunities, and shape a proactive approach to repairs.
• Support the integrity of our reporting systems and resolve any issues quickly.

Benefits

• 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more
• a cash health plan
• access to an online GP
• gym discounts
• a dedicated day to volunteer for a cause that matters to you
• access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice
• life assurance at three times your salary for all colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed