Occupied Repairs Coordinator

Bridge Homes•Tampa, FL

About The Position

The Occupied Repairs (“OCR”) Coordinator will provide essential operational support to the OCR Regional Manager within their assigned region. This role manages vendor onboarding and compliance, reviews proposals and RFIs, reviews and identifies concessions and resident chargebacks, and is responsible for appliance orders. The Occupied Repairs Coordinator ensures accurate documentation, timely processing, and effective communication to keep regional operations moving efficiently. Support the team in meeting success metrics that may include but not limited to, time to onboard new vendors, vendor compliance adherence, concession approval rate, and chargeback accuracy rate. Source, qualify and onboard vendors for OCR, Turns and HOA-related work within their assigned region. Identify, collect, and update missing and outdated compliance documents to maintain compliance. Review and approve lien waivers and payment issues to enable vendor payment. Review completed work orders and process vendor concession requests when performance does not meet expectations. Review completed work orders and process resident chargebacks according to established criteria. Review Requests for Information (RFI)’s in our partner vendor portals; provide requested information and/or connect with the OCR Regional Manager when necessary. Review proposals and approve or escalate them to OCR Regional Manager based on established thresholds. Order appliances for assigned region and track orders through completion. Process takebacks and assign in-house vendors at the requests of OCR Regional Managers. Support warranty initiatives when applicable. Support Asset recall initiatives when applicable. Performs additional duties and special projects, as assigned. What you should bring High school diploma or general education degree (GED); one to three years of project management experience and one to three years of residential construction/rehab knowledge, residential experience, related experience and/or training; or equivalent combination of education and experience Proficiency with Microsoft Word, Excel, and Outlook Working knowledge of internet software, Salesforce, and project management software Scoping software experience preferred Excellent communication, organizational, and problem-solving skills Ability to work both independently and collaboratively with cross-functional teams What you can be a part of You’ll be part of a fast-paced operations team supporting Occupied Repairs across your assigned region. In this role, you’ll work closely with OCR Regional Managers to support vendor onboarding, compliance, and work order coordination, helping ensure repairs are completed accurately and on time. Your contributions will directly support key performance metrics and keep regional operations running smoothly in a deadline-driven environment. What we offer Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance. Company paid Life Insurance (option to buy additional available) and Long-Term Disability. Access to benefits concierge service. Access to Mental Health & Well-Being service. 401K:Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. The employee must be at least 21 years of age and have worked for the Company for at least 60 days. Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year. 11 Paid Holidays per year. Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child. Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months. We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience. Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email [email protected]. Want to talk with someone about Bridge Culture? At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity. Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team. How it Works: Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references. Why Participate: You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey. Personalized Connection: Connect with an employee who resonates with your professional interests. Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles. Bridge believes the population surge of millennials, coupled with the housing supply shortage endemic across the U.S., will drive demand for single-family rentals in infill neighborhoods in prime-growth markets. The existing home market has grown increasingly competitive as inventory moves quickly and homes are receiving multiple bids. We believe the result will provide increased upward pressure on home prices and fewer affordable starter homes. We believe renters, particularly those in their 30’s with families, will drive housing demand with an increased preference for products that provide an attractive cost of living and flexible layout. Through a combination of one-off acquisitions and build-to-rent strategies, we seek to help residents find the right house for their home.

Requirements

High school diploma or general education degree (GED)
One to three years of project management experience and one to three years of residential construction/rehab knowledge, residential experience, related experience and/or training; or equivalent combination of education and experience
Proficiency with Microsoft Word, Excel, and Outlook
Working knowledge of internet software, Salesforce, and project management software
Excellent communication, organizational, and problem-solving skills
Ability to work both independently and collaboratively with cross-functional teams

Nice To Haves

Scoping software experience preferred

Responsibilities

Manage vendor onboarding and compliance
Review proposals and RFIs
Review and identify concessions and resident chargebacks
Responsible for appliance orders
Ensure accurate documentation, timely processing, and effective communication
Support the team in meeting success metrics
Source, qualify and onboard vendors for OCR, Turns and HOA-related work
Identify, collect, and update missing and outdated compliance documents
Review and approve lien waivers and payment issues
Review completed work orders and process vendor concession requests
Review completed work orders and process resident chargebacks
Review Requests for Information (RFI)’s in our partner vendor portals
Review proposals and approve or escalate them to OCR Regional Manager
Order appliances for assigned region and track orders through completion
Process takebacks and assign in-house vendors
Support warranty initiatives when applicable
Support Asset recall initiatives when applicable
Performs additional duties and special projects, as assigned

Benefits

Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance.
Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
Access to benefits concierge service.
Access to Mental Health & Well-Being service.
401K:Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
11 Paid Holidays per year.
Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child.
Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.