Property Manager

Morningstar Properties•Charlotte, NC

15d•Onsite

About The Position

Morningstar Properties has been developing and operating high-quality storage and marina facilities across the Southeast since 1981. We’re built on people who take ownership, lead with intention, and deliver exceptional customer experiences. At Morningstar Properties, we love what we do, and we hope it shows. We’re looking to expand our team of passionate, bright, and driven learners who are dedicated to providing the very best customer experiences in our industry. Morningstar has been developing and acquiring state-of-the-art storage and marina facilities since 1981, now with more than 100 storage properties and marinas throughout the US and growing! As part of our team, you’ll benefit from training programs for your success, competitive pay, a culture of care for our employees and excellence in customer service, and much more. We believe our greatest investments are our people, and we’d love to invest in you. The Property Manager is the on-site business leader, responsible for driving sales, managing daily operations, developing team members, and delivering strong financial results—while creating a welcoming, professional, and well-maintained environment for customers.

Requirements

High school diploma or GED required.
Valid driver’s license in the state of employment required for occasional work-related tasks requiring driving.
Sales and customer service experience required, for example in property management, retail, hospitality, restaurant or a service-based environment.
Strong leadership and decision-making skills with a business-minded approach.
Comfort reviewing and interpreting performance metrics related to occupancy, pricing, and revenue.
Ability to lead independently while collaborating effectively with district and corporate partners.
Proficiency in computer skills required, including Microsoft Office Suite, email, and the ability to navigate multiple systems throughout the workday.
Willingness to work some weekends and travel (by plane) for training as needed.
All candidates extended an offer for employment must pass a pre-employment background check.
Ability to frequently stand, walk, sit, and move freely throughout the property.
Ability to climb up a ladder and stoop, kneel, crouch, or crawl.
Ability to regularly lift up to 50 pounds.

Nice To Haves

Bachelor’s degree strongly preferred

Responsibilities

Drive occupancy, revenue, and overall financial performance through effective pricing, sales execution, expense management, and local marketing efforts.
Deliver excellent customer service and build strong, lasting customer relationships.
Analyze market trends, competitive rates, and occupancy data to support rental rate adjustments and promotional strategies.
Lead sales conversations, convert inquiries into rentals, and ensure a high-quality customer experience from first contact to move-in.
Recruit, train, coach, and lead a team of approximately 2 employees with a focus on performance, accountability, and development.
Lead by example with collaboration and communication across the team, fostering culture of support and partnership.
Manage all expenses to budget including labor.
Execute marketing initiatives including promotions, community outreach, and local partnerships to increase visibility and referrals.
Maintain Morningstar standards for safety, cleanliness, and curb appeal, serving as the ultimate owner of overall property appearance, vendor performance, and day-to-day site conditions — a core responsibility of the role.
Oversee vendor relationships and ensure all services, repairs, and maintenance meet company standards.
Proactively identify and implement operational improvements that enhance efficiency, consistency, and customer satisfaction.
Remain current with industry and competitor trends to meet evolving customer needs and profitability.
Take the lead on special projects or initiatives.
Follow policies and procedures and use tools (technology platform, daily checklists, lead-to-lease, delinquency management, etc.) with accuracy and attention to detail.
Other related duties as assigned.