Property Manager of Hotel Technology

Sage Hospitality • Denver, CO

5d • $75,000 - $95,000 • Onsite

About The Position

The Property Manager of Hotel Technology is the sstrategic and tactical lead for all guest facing and back of house technology systems at the Hilton Denver City Center. This role requires a blend of hands on help desk, technical troubleshooting, and a deep understanding of Hilton's brand standards. You will be resonsible for ensuring that the hotel's "digital plumbing" is seamless, secure, and supportive of a world-class guest experience in the heart of downtown Denver. This individual is responsible for proactive oversight of complex, often aged, hospitality IT environments, technical communication with vendors, and non-technical communication with home office and hotel leadership, as well as hotel owners.
SERVICE CULTURE FOCUSTo support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

Requirements

• Associates\Bachelor’s degree or equivalent experience
• 2-3 years’ experience in hospitality with an interest in either hotel operations or technology either at a property or corporate environment
• Ability to communicate technical topics to non-technical IT stakeholders across all levels of the organization
• Understand and implement brand standards defined by Hilton
• High touch, proactive customer service mentality
• Maintain supportable, organized, and documented IT environments
• Ability to learn and deploy new technologies quickly and adapt technical solutions to changing business needs
• Occasional after-hours and weekend support
• Excellent hearing required for telephone inquiries and client and associate handling.
• Excellent written and verbal communication skills
• Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel and building locations to assist clients.
• Exerting 10-50 pounds of force occasionally and/or greater than negligible up to 10 pounds force constantly to move objects.
• Requires sitting most of the time, but does entail walking, standing and carrying of up to 15 pounds short distances.
• Requires a significant amount of repetitive motion for keyboarding.
• Ability to travel up to 50% of the time.

Nice To Haves

• Technology or Hotel related Certifications are a plus

Responsibilities

• Infrastructure & Systems Management
• Property Management Systems (PMS): Oversee the stability and performance of OnQ\PEP and integrated third-party platforms.
• Network Operations: Manage onsite server environments, LAN/WAN connectivity, and work with partners for guest/meeting space Wi-Fi (HSIA) to ensure optimal uptime.
• Cybersecurity: Implement and audit PCI compliance protocols, data privacy standards, and Hilton corporate security mandates.
• Telecommunications: Manage PBX systems, VoIP, and mobile communication tools for staff.
• Guest Experience Innovation
• Digital Key & Mobile Check-in: Ensure hardware (locks/BLE readers) and software are perfectly synchronized for the Hilton Honors digital experience.
• In-Room Tech: Oversee Connected Room, streaming services, and guestroom automation systems.
• Meeting & Event Support: Partner with the Event AV teams to provide high-level technical consultation and support for large-scale conferences and VIP events.
• Strategic Leadership & Financial Oversight
• Capital Planning (CAPEX): Work with Sage Property Technology Team to develop and manage the annual technology budget; provide 3-to-5-year hardware refresh roadmaps.
• Vendor Management: Act as the primary point of contact for technology vendors, ensuring Service Level Agreements (SLAs) are met and costs are optimized. Provide escalation and tracking of issue solutions.
• Support hotel IT needs as necessary
• Develop business forecasts to account for standard hardware lifecycles and\or Hilton refreshes
• Develop and Maintain Process and support Documents
• Work with Sage corporate team on project management and documentation
• Maintain a working knowledge of Brand IT requirements and update stakeholders accordingly
• All other duties as assigned, requested or deemed necessary by management.

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass- Full time Only
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individuality, recognition, growth & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree