Manager of Information Technology

Excel Academy Charter Schools•Chelsea, MA

1d•$72 - $94•Hybrid

About The Position

The Manager of Information Technology will provide operational leadership and execution of technology services across the network. They will support the implementation, maintenance, and continuous improvement of technology systems to ensure that schools have reliable, functional, and well-supported technology. The Manager of IT is responsible for day-to-day execution of IT systems and support, while building toward broader ownership of systems and strategy over time. This is a hybrid role based in Massachusetts and Rhode Island. The Manager of IT is expected to work on-site at schools or network offices at least 2 days per week Travel between Massachusetts and Rhode Island schools is required; all travel is reimbursed During peak operational periods (e.g., summer readiness, start of school, major events, testing windows), this role may require up to 5 days per week on-site based on school and network needs Starting Salary & Start Date: $72k - $94k, commensurate with experience. The ideal candidate would start as soon as possible.

Requirements

3–5+ years of experience in technology, operations, or systems support, preferably in a school or similarly complex organization
Experience supporting or managing systems and projects, with strong attention to detail and follow-through
Ability to coordinate with vendors or external partners to ensure timely and effective service delivery
Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines
Comfort working with technology systems and data, and willingness to learn new tools and platforms
Familiarity with data privacy and security best practices (e.g., FERPA, COPPA)
Strong communication skills, with the ability to support both technical and non-technical stakeholders
Demonstrated ability to build relationships and work collaboratively across teams
An unwavering commitment to and belief in the mission of Excel Academy Charter Schools, including Excel’s values and educational model
You share a commitment to and belief in all students and the mission of Excel Academy Charter Schools, including Excel’s values and educational model;
You are committed to addressing racial and economic inequity in education;
You work effectively in a team environment and have a willingness and desire to support others in doing their best work; and
You are open to change, are willing to problem-solve, and seek feedback for your own professional growth and improvement.

Nice To Haves

Preference will be given to applicants who share points of intersection with our students, such as speaking Spanish, Portuguese, Arabic, or a language commonly spoken by our students and families at an advanced level, being first generation college graduates, or having grown up low-income.

Responsibilities

Own end-to-end IT operations across the network, including intake, triage, routing, and resolution of all technology requests
Design and maintain clear workflows between network and school-based teams to ensure efficient and accurate service delivery
Monitor system performance (e.g., uptime, resolution time, ticket volume) and proactively address issues
Serve as a point of escalation for issues impacting school operations and coordinate timely resolution
Coordinate with technology vendors and managed service providers to ensure effective service delivery
Monitor responsiveness and escalate issues to maintain a high bar for support
Support implementation of vendor-led projects and network technology initiatives
Support Deans of Operations in managing school-based technology systems and vendors
Provide tools, resources, and troubleshooting to ensure schools can effectively manage technology
Ensure fidelity of school-based systems, including device management and inventory systems
Serve as a key point of contact for school-based technology needs
Support lifecycle systems for staff and student devices, including onboarding, distribution, and inventory
Coordinate key processes such as summer staff onboarding/offboarding and student device readiness
Help ensure access, devices, and systems are set up accurately and on time
Maintain clear, accessible documentation and support consistent systems across schools
Identify opportunities to improve processes, reduce inefficiencies, and strengthen execution
Lead and support projects aligned to network priorities, building toward increased ownership over time