Senior Analyst Hotel Technology
About The Position
The Senior Analyst, Hotel Technology is an individual contributor responsible for researching hotel property management systems (PMS) and rates and inventory management technologies (RMT), partnering closely with internal stakeholders to translate business needs into clear product and technology requirements. Working in a highly collaborative, cross‑functional environment, this role supports the development and enhancement of technology solutions that drive incremental revenue, improve occupancy, and elevate guest satisfaction. This role provides exposure to the full product development lifecycle, collaboration with internal technology teams and external partners, access to senior leadership, and the opportunity to directly impact a suite of products supporting more than 5,000 properties.
Requirements
- Minimum of 2 years of experience in a product analyst, business analyst, or similar role.
- Demonstrated analytical and problem‑solving experience with the ability to assess both macro‑ and micro‑level issues.
- Experience supporting product management initiatives and working knowledge of IT SDLC and/or agile methodologies.
- Proven market and competitive research capabilities.
- Strong analytical skills using both quantitative and qualitative approaches.
- Excellent verbal, written, and listening communication skills.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Ability to work independently while collaborating effectively across distributed teams.
- Comfortable working with remote and cross‑functional partners.
- Ability to analyze complex systems and ambiguous problems.
- Strong organizational skills with the ability to manage multiple high‑priority initiatives simultaneously.
- Maintains confidentiality and models organizational values and performance principles.
- Bachelor’s degree (BA/BS) from a four‑year accredited college or university in Business (Operations Management or Marketing), Information Technology, or an equivalent combination of education and relevant work experience.
Nice To Haves
- Hospitality technology experience (PMS or RMT systems) preferred but not required.
Responsibilities
- Research & Industry Analysis Research hotel property management and rates/inventory software to understand industry trends, competitive landscape, and emerging capabilities.
- Develop deep expertise in proprietary property management systems and confidently present system functionality and enhancements.
- Represent Hotel Technology in cross‑functional discussions to enhance PMS, RMT, and other value‑driving solutions.
- Product Development & Delivery Partner with stakeholders and subject matter experts to elicit, analyze, document, and manage business and functional requirements throughout the solution development lifecycle.
- Collaborate with technical teams to clarify requirements and ensure delivered solutions align with defined needs.
- Engage internal technology teams (including cE, IT Planning, Distribution, and EAS) and external partners (such as SkyTouch) to troubleshoot issues and deliver solutions.
- Lead and partner on quality assurance activities, including test plans and test cases.
- Communicate priorities, progress, and risks to internal stakeholders and leadership.
- Business Analysis & Performance Measurement Measure the performance of existing and new technology capabilities to maximize revenue, occupancy, and guest satisfaction.
- Conduct quantitative and qualitative analysis to identify improvement opportunities and provide data‑driven recommendations.
- Communication & Enablement Develop internal‑facing communications including release notes, training materials, FAQs, and updates for supporting teams and stakeholders.
Benefits
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
