Property Manager I

National Church Residences • Saint Louis, MO

9d

About The Position

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Regional Portfolio Leader, the Property Manager I is responsible for supporting the operational and financial aspects of assigned properties. This role focuses on day-to-day administrative operations for apartment communities of up to 150 units, in up to 4 communities, ensuring compliance with company guidelines without direct management responsibilities over staff.

Requirements

• High school diploma or equivalent, industry-wide designations, including but not limited to COS, TCS, ARM, SCHM; completion of all NCRU courses
• 1-2 years’ prior experience in property management, preferably affordable/HUD or LIHTC housing.
• Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.
• Strong working knowledge of computer or tablet skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly. Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently. Must be able to successfully lead others. Must have strong motivational skills and a high emotional intelligence quotient (EQ).
• Valid driver's license and able to meet National Church Residences' motor vehicle policy.
• Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required.

Responsibilities

• Operational Support: Assist in the day-to-day operations of the assigned property(ies), including handling administrative duties, responding to tenant inquiries, and coordinating maintenance services under the oversight of a Regional Portfolio Leader. Maintain communication with regulatory authorities (e.g., HUD) and property owners under the supervision of the Regional Portfolio Leader.
• Financial Administration: Assist in tracking the financial operations of the property, including accounts payable/receivable (A/P, A/R) and billing procedures. Accurately process payroll submissions and maintain financial records in accordance with budgetary guidelines. Contribute to the preparation of weekly, monthly, and quarterly financial reports.
• Program Compliance: Support the management of HUD, COMBO, LIHTC, Housing Choice, RAD, and Family housing structured programs/subsidies. Ensure resident files, waiting lists, and documentation comply with HUD and LIHTC rules and regulations. Assist with preparing amendments, extensions, and schedules for rental assistance contracts (e.g., Section 8) and property management agreements.
• Resident Relations: Implement and oversee resident retention programs, such as move-in and follow-up services. Communicate occupancy requirements, lease agreements, house rules, and any applicable addenda to residents. Address tenant complaints and service requests, escalating issues to the Regional Portfolio Leader when necessary.
• Reporting and Documentation: Ensure accurate data entry and record-keeping, assisting with maintaining property records in compliance with company standards. Oversee data management tasks in Yardi and ensure compliance with best practices for data accuracy and reporting.
• Budgeting and Financial Analysis: Assist in preparing input for annual operating budgets and capital improvement budgets for review by supervisors. Support the analysis of financial statement activities to help maintain operational performance within budgetary limits.
• Compliance and Certification: Ensure compliance with company policies, Fair Housing laws, state landlord/tenant laws, and Low-Income Housing Tax Credit (LIHTC) Section 42 rules under the supervision of the Regional Portfolio Leader. Maintain organized and compliant tenant files, assisting with audits, reviews, and performance assessments such as MOR (Management and Occupancy Reviews) and State Agency reviews.
• Vendor and Service Coordination: Engage and coordinate with vendors and service providers to address property needs. Ensure property maintenance and repairs are conducted in a timely manner, helping maintain REAC (Real Estate Assessment Center) or State Agency review standards.
• Resident Satisfaction: Assist in maintaining resident satisfaction by addressing concerns, ensuring services meet established benchmarks. Contribute to maintaining the property to meet or exceed occupancy and satisfaction goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees