Property Management Technical Administrator

Mobile Loaves & Fishes•Austin, TX

20h•Onsite

About The Position

At Community First! Village, the Neighbor Care department has the privilege of walking alongside our neighbors - providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community. The Property Management Technical Administrator plays a key role in supporting the systems and infrastructure that help keep the community safe, secure, and operating effectively. This position oversees incident reporting workflows, access control systems, security camera coordination, and technical documentation processes in support of Property Management operations. This role also works closely with the Travis County Sheriff's Office, vendors, and internal teams to coordinate evidence sharing, access needs, and system functionality. This is a full-time, non-exempt position reporting to the Property Manager. Some nights and weekends may be required, including participation in a regular on-call rotation to respond to after-hours emergencies. The Property Management Technical Administrator will office at Community First! Village located at 9301 and 9116 Hog Eye Road, Austin, TX 78724.

Requirements

MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally. Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
2+ years of hands-on technical experience in IT support, electronics, access control, camera systems, or related security technology
Strong administrative and organizational skills, with the ability to manage documentation, schedules, system records, and high-volume technical workflows
Strong technology proficiency, including comfort troubleshooting hardware, software, and technical systems; experience with IT, electronics, access control, or security technology preferred
Experience with camera systems, access control equipment, and related security technology
Strong problem-solving skills, with the ability to identify issues, determine root causes, and support timely resolution
Demonstrated ability to coordinate, track, and follow through on multiple tasks simultaneously in a fast-paced environment
Strong attention to detail and discretion when handling sensitive incident, security, and legal documentation
Effective communication and interpersonal skills, including professional phone etiquette, active listening, and customer-focused service
Must have a valid driver's license
Ability to move about all phases of Community First! Village
Ability to work in an office setting as well as in outdoor and residential community environments
Ability to lift up to 25 pounds
Ability to occasionally respond to after-hours needs as part of an on-call rotation

Responsibilities

Review incident reports, identify high-priority items, and coordinate follow-up actions based on severity and community impact
Organize and participate in incident review sessions in partnership with the Assistant Property Manager
Process video requests, incident report forms, and related documentation, ensuring accuracy, proper storage, and timely follow-up
Generate lease violations when appropriate, ensuring documentation aligns with policy
Prepare evidence packets for eviction court, including incident reports, supporting documentation, and video evidence as needed
Coordinate with the Travis County Sheriff's Department to securely share evidence and maintain thorough incident-related records
Review incident reports related to housing inspection violations, prioritizing safety concerns
Identify staff-related incidents and route documentation to the Assistant Property Manager and People Operations Team.
Support follow-up related to neighbor incidents, including information gathering and lease expectation reinforcement
Assist in operating and maintaining access control systems across all phases, including gates, programmable locks, RFID badges, LPR access, and related credentials
Issue, audit, update, and deactivate credentials for staff, neighbors, missionals, vendors, and contractors
Maintain accurate logs of credential issuance, access changes, parking passes, and vehicle registrations
Coordinate with Property Management, IT, and external vendors on equipment maintenance, repairs, and replacements
Monitor camera systems to support community safety and incident documentation
Review and retrieve camera footage in response to reported incidents and internal requests
Conduct routine audits of camera coverage and coordinate repairs or vendor follow-up as needed
Maintain organized physical and digital filing systems for all Property Management records
Support the preparation and delivery of lease-related notices and documentation
Facilitate data workflows and administrative support for internal departments, partner teams, and property operations
Collaborate with on-site partners and internal departments on access needs, events, and conflict resolution support
Other duties and responsibilities as needed