Property Management Systems Support Specialist - YARDI
About The Position
Yardi Systems Support Specialist I Location: Grand Rapids, MI | Full-Time | On-Site | Non-Exempt Join Monarch — Where Innovation Meets Opportunity! Are you tech-savvy, detail-oriented, and passionate about helping people get the most out of technology? Monarch is seeking a Yardi Systems Support Specialist I to join our dynamic IT team in Grand Rapids. If you love solving problems, streamlining systems, and making an impact across a growing organization, we want to hear from you! What You’ll Do As a Yardi Systems Support Specialist I , you’ll be the go-to for 1st level Yardi - providing support, troubleshooting, and guidance to ensure our teams can use the platform effectively and efficiently.
Requirements
- 1–3 years of experience with Yardi, Rent Café, or Yardi CRM
- 1–3 years of relevant technical support experience in a remote or multi-site environment
- Strong problem-solving , customer service , and communication skills
- Ability to manage multiple priorities and deadlines
- Experience troubleshooting Microsoft Teams, GoToMeeting , or similar platforms
- Passion for helping others and improving processes
Nice To Haves
- Familiarity with SQL Server (SSIS, SSRS, SSAS)
- General ledger or accounting experience
- Prior IT help desk experience
Responsibilities
- Respond to support tickets and assist users with Yardi system questions and corrections
- Identify issues related to user training, processes, or configuration needs
- Help set up new users, permissions, and vendors in the Yardi system
- Monitor and resolve Yardi system performance issues
- Support multiple system integrations and vendor interfaces
- Recommend training opportunities to enhance user knowledge
- Collaborate with team members to streamline workflows and improve user experience
Benefits
- Healthcare starting at $45/m
- Dental & Vision insurance
- Paid Holidays
- Paid Time Off, 1st year 80hrs, 2-4 years 120hrs, 5+ years 160hrs
- Paid training and tuition reimbursement
- Opportunities for advancement within IT and corporate systems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
