Yardi Helpdesk and Systems Analyst

Sentinel Real Estate•New York, NY

9d•Hybrid

About The Position

We’re seeking a proactive and detail-oriented Yardi Helpdesk & Systems Specialist to support our Yardi platform across multiple modules. This full-time hybrid (2 remote, 3 in-office days) role is critical to ensuring smooth operations of our real estate systems, enhancing workflows, and supporting users across departments.

Requirements

Bachelor’s degree in Accounting, Business, or related field.
3+ years of experience in a Yardi administrative or support role with multi-module exposure.
Familiarity with GAAP accounting and financial reporting workflows.
Excellent written and verbal communication skills with the ability to effectively communicate with diverse employee populations having various levels of technical experience.
Technical and Customer Support and Troubleshooting skills.
Ability to work both independently and as part of a team.
Ability to manage multiple projects along with daily responsibilities.

Nice To Haves

Experience with Yardi custom reporting tools (SQL, SSRS, YSR) is preferred.

Responsibilities

Serve as a support contact for all Yardi-related issues, ensuring timely resolution and user satisfaction.
Team with other group members to onboard new employees and acquired properties.
Administer and support modules including Voyager Core, PayScan, Job Cost, Maintenance, and other Yardi modules.
Manage user roles, permissions, and security settings.
Participate in a blended support model, mixing software support with involvement in development efforts and product enhancement.
Collaborate with accounting, asset management, and property management teams to align system functionality with business needs.
Lead training sessions and create user guides.
Coordinate with Yardi support and third-party vendors for escalations, upgrades, and enhancements.
Monitor system performance and data integrity through regular audits.
Assist with system integrations and data migrations.
Develop custom programming requests utilizing SQL, YSR, and other platforms as needed.
Assist with cross-functional projects by participating in discovery, configuration, testing, and deployment of Yardi solutions.
Maintain accurate standard operating procedures (SOPs) for system processes, administrative modifications, and internal workflows to facilitate training and knowledge sharing.
Contribute to data integrity, monitor system performance, and ensure adherence to IT security and SOX governance standards.
Additional tasks may be assigned as needed to achieve departmental goals.
Some travel required.