Property Management Associate

Brookfield Asset Management•Naples, FL

20h•Onsite

About The Position

Business Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 110 high-performing retail assets, encompassing over 103 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve If you’re ready to be a part of our team, we encourage you to apply. Job Description Position Summary The Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison across multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

Requirements

High School degree or GED required; Associate’s or Bachelor’s degree preferred
1-3 years shopping center or retail experience
Strong project management, organizational skills, and interpersonal skills with attention to detail
Ability to analyze and interpret financial reports, budgets, contracts, and legal documents
Ability to adapt to a dynamic work environment
Supervisory and coaching skills with ability to delegate tasks
Demonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workers
Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Salesforce
Core Competencies: Nimble Learning, Collaborates, Drives Results, Customer Focus, Business Insight, Organizational Savvy
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to do the following: The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The noise level in this work environment is usually moderate.

Responsibilities

Revenue Administration Administer specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelines
Administer strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted term
Serve as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contact
Ensure merchants adhere to company guidelines and visual standards
Screen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representative
Participate in specialty leasing site visits with prospective merchants as requested
Identify appropriate merchant placement based upon available space inventory & building code requirements
Coordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisements
Work with Tenant Coordination to obtain approved drawings and municipality permits for new kiosks
Provide proof of performance for national and local advertising deals and activations as requested
Post and maintain collateral, coordinate installation and removal per contracted terms
Educate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as needed
Collect and track specialty leasing merchant sales; calculate and bill overage & breakpoints
Administer storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activity
Oversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are current
Oversee Holiday photo set operator/vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removal
Deliver violation letters and/or action notices as approved by GM and Business Development
At the discretion of leadership, may be required to participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may include being on call, or on-site when appropriate. The on-site requirements of the MOD will be determined and approved by leadership.
Marketing, Community, Customer Experience Implement portfolio-wide and community programming and events
Secure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event Tracker
Maintain property social media account and website, including but not limited to updates and responses
Submit local content for digital screens
Coordinate installation of barricade graphics and/or window displays for vacant spaces
Administer in-mall directories to include store listing updates. Monitor content and operations of directories, digital signage, and banner program to ensure no operational issues
Miscellaneous Other duties as assigned

Benefits

Competitive compensation
Medical, Dental and Vision beginning day 1
401(k)
Company matching 401(k)
Vests on Day 1
Career development programs
Charitable donation matching
Generous paid time off (i.e., vacation, personal holidays, paid sick time)
Paid Volunteer Hours
Paid Parental Leave
Family planning assistance including IVF, surrogacy, and adoption options
Wellness and mental health resources
Pet insurance offering
Childcare Assistance
Commuter benefits
A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
We are proud to create a diverse environment and are proud to be an equal opportunity employer.