Associate Director Property Management

CCH•Walnut Creek, CA

16d•$110,334 - $149,099•Onsite

About The Position

An Associate Director of Property Management (ADPM) provides a high-level of direction, guidance, and supervision to a team of Portfolio Managers that directly oversee CCH assigned properties. The ADPM also serves as a subject matter expert in various areas of Property Management. Key areas of responsibilities include Fiscal Management, Resident Management, Employee Supervision, Community Outreach, and a strong understanding of Internal Partner collaboration. This role requires frequent local travel and may require occasional national travel.

Requirements

Ability to engage in continued conversations about justice, equity, diversity, and inclusion, with an equity focus, and to apply those conversations to daily work.
Four or more years of Property Management supervisory experience and/or training or equivalent combination of education and experience
Two or more years of multi-family residential management experience – minimum two years of Affordable Housing experience
Tax Credit Specialist or Certified Occupancy Specialist certification required
Current knowledge of Fair Housing laws; and certified
Demonstrated competence with Microsoft Word, Excel, Outlook and such property management software as MRI, Boston Post preferably Yardi
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manual
Ability to write business professional reports and correspondence, e.g. letters to tenants
Ability to take direction and follow through to achieve measurable results
Provide excellent customer service to internal and external stakeholders, ensuring their needs are met and their concerns are addressed promptly and professionally
Ability to communicate effectively, problem-solve, and build positive relationships
Proven track record of making sound decisions that optimize property performance, financial outcomes, and tenant satisfaction
Strong ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced and dynamic environment
Excellent attention to detail and the ability to maintain accurate records, documentation, and reports
Solutions-oriented individual with strong analytical and problem-solving skills, with the ability to gather, interpret, and evaluate complex information from various sources to generate alternatives and implement practical resolutions
A strategic mindset with the ability to think ahead and anticipate potential challenges and opportunities
Effective communication skills, both verbal and written, with the ability to present information clearly and concisely
Commitment to the Mission and Values of CCH
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.

Responsibilities

Contribute to caring and positive working and living environments for all employees and residents
Under the supervision of the Director of Property Management, the ADPM oversees the overall operations of CCH properties in compliance with all local, state, and federal regulatory agencies and entities.
High level of staff management and leadership, including recognition, performance management, improvement plans and disciplinary actions
Lead Portfolio Managers and support all aspects of the operation of CCH properties through ongoing development of the team and succession planning; ensure regular check-ins with all direct reports
Supervise, participate, and support in the hiring process, including submission of requisition, candidate selection, interviewing, and onboarding in collaboration with the hiring manager and the HR team
Visit properties on a regular basis and maintain open communication with on-site team members
Take a leadership role in the resolution of communication issues with staff and residents. In addition, having a high level of customer service to de-escalate resident complaints/concerns and have a proactive approach to resolution
Assist in the review of NOI on all properties to assure effective expense control and operating costs
Ensure unit vacancies meet CCH’s parameters and standards
Maintain a working partnership with local community groups including government officials, law enforcement and fire safety professionals
Partner with the local Housing Authority and schedule regular meetings to ensure a solid applicant pool
Lead discussions with external partners to support other communities and the Portfolio Managers
Support Company Goals and Objectives
Management and oversight of the KPI’s (Key Performance Indicators) and ensure targets are being met
Have a solid understanding of the subsidy collections, rent changes and interim process to ensure timely collection and management of delinquencies
In collaboration with Compliance, monitor and manage rent increases
Ensure timely and accurate re-certifications of your communities, both interim and annual
Have a strong understanding of Yardi system and process, including close outs
Review monthly variance budget reports, watchlist property reports, annual budget preparation and monitor fiscal status of the property
Review and approve, proposals for capital needs, to ensure they are consistent, provide a summary and a suggested vendor to complete the project
Thorough knowledge of all regulatory agencies’ requirements in assigned communities
Prepare and plan for regulatory inspections to include MOR/TCAC audits and prepare responses timely
Support and collaborate with your Portfolio Manager to provide additional support to communities preparing for Audits/Inspections to include file reviews and inspection plan
Ensure properties are compliant with fire and safety codes, hazardous materials regulations, and OSHA, if needed have the ability to response to external agencies and ensure the completion of repairs and permit issuance
Lead the high vacancy call to support the Portfolio Managers
Ensure incident reports are completed and submitted within 24 hours of incident. Notify the Director of Property Management per escalation policy. Include, employee accident reports, following policies and procedures, ensure timely notification to Director of Property Operations and appropriate internal departments
Collaborate with Risk Management to ensure proper insurance protocols are followed. Schedule site walk with Facilities and partner on repairs needed
Partner with the internal Legal team to process legal notices, stipulations and eviction. Ensure collaboration with Services, to include notification of any lease violations and/or legal action.
Respond to outside council, attend hearings and/or court dates with or without your Portfolio Manager present
Conduct performance reviews; meet with staff monthly to provide performance feedback and, as developed in partnership with HR, quarterly submission in the Performance Review system
Manage, Supervise and Complete required company specific training within designated time frame, participate in committees and feedback groups on process improvements and our policy creation
Build strong relationships with your Internal Partners
Other duties as assigned