Property Claims Supervisor

Holland America Line Careers•Anchorage, AK

62d

About The Position

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. We're seeking a hands-on leader to supervise a small team of property claims specialists and oversee luggage operations in Anchorage, AK. This role manages claims processing, guest communication, and logistics coordination with ship staff, vendors, and internal teams. Strong teamwork and attention to detail are key to ensuring smooth operations and a positive guest experience.

Requirements

Proficiency in the use of computer business applications and the internet.
Some experience in property claims or customer service positions is preferred.
Demonstrate an ability to maintain confidentiality.
Current, valid driver's license, with a clean driving record. Motor Vehicle Report (MVR) will be requested.
Must meet Company's clean driver eligibility requirements.
Must be comfortable driving in town and navigating to new locations.
Some out-of-town driving may be required.
Must pass a pre-employment background check.
Participates in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable, and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Responsibilities

Supervises and motivates a small team of property claims specialists along with the unit's activities and operations.
Routinely coordinates and monitors logistics for the property claim's operations.
Responsible for making sure all correspondence, logs, claims, reports, and receipts are followed up on and completed.
Responsible for processing delayed and damaged luggage/property claims filed in Anchorage, AK.
Provide customer service to follow up on all claims filed and search for lost claims.
Present claim procedures to guests as needed.
Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
Creates, maintains, and prepares reports for the local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
Prepares luggage for shipment.
Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage.
Assist in general luggage operations at various locations within Anchorage.
Assist guests and employees with general questions and inquiries.