Property and Program Manager

JLL•Chicago, IL

61d•$120,000 - $140,000•Remote

About The Position

We're seeking an experienced Property Management professional to support our Global Property Asset Management Director in delivering exceptional service to a leading technology client. You'll drive operational excellence across multiple markets while helping integrate our property management teams to ensure seamless service delivery.

Requirements

Bachelor's degree in Business Administration, Real Estate, Property Management, or related field
7-10 years of commercial property management experience
Proven experience managing multi-market or portfolio-level operations
Proficiency with property management software (Yardi, MRI, or similar)
Advanced Excel skills (pivot tables, financial modeling, data analysis)
Strong PowerPoint presentation abilities
Experience with financial analysis and reporting tools
Familiarity with building operating systems and maintenance management platforms
Strong leadership presence with ability to influence across teams
Excellent project management and organizational skills
Ability to manage multiple priorities and tight deadlines
Comprehensive knowledge of property management operations (leasing, maintenance, financial management)
Understanding of commercial real estate markets and industry trends
Knowledge of building systems, capital planning, and vendor management
Exceptional written and verbal communication skills
Strong presentation and facilitation abilities
Proven relationship management skills with internal and external stakeholders
Ability to translate complex operational data into actionable insights

Nice To Haves

Experience with large corporate clients or technology companies (preferred)
Track record of successful team leadership and development
Certified Property Manager (CPM)
Real Property Administrator (RPA)

Responsibilities

Implement property management best practices, policies, and procedures across all client markets
Develop and execute strategic initiatives to enhance operational efficiency and client satisfaction
Drive performance metrics and KPI achievement across the property management portfolio
Conduct detailed property performance analysis and prepare executive-level reports
Lead on-site property assessments, audits, and performance evaluations across multiple markets
Coordinate with local market teams to ensure consistent service delivery standards Identify and implement operational improvements and cost-saving opportunities
Develop and deliver training programs for property management staff
Build and maintain high-performing teams across multiple locations
Foster collaboration and knowledge sharing between markets and service lines
Lead client meetings, presentations, and strategic planning sessions
Maintain and strengthen relationships with the brokerage community
Partner with Transaction Management account teams
Develop client-facing materials and performance reports
Manage budgeting, forecasting, and variance analysis
Review financial reports and client presentations
Ensure compliance with client and JLL financial reporting requirements
Coordinate with accounting teams for accurate and timely financial deliverables
Implement new technologies and digital solutions
Standardize processes and procedures across markets
Integrate data analytics and AI tools into daily operations
Coordinate system implementations and technology rollouts