Prop General Adjuster

Mercury Insurance Services, LLC

1d•$94,458 - $179,048•Remote

About The Position

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! Position Summary: The Property General Adjuster, applies a vast specialized knowledge base of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle highly complex homeowner/commercial property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. This position requires travel of up to 50% of work time.

Requirements

Combination of education and experience relevant to the duties of the position.
8 years of property claims handling experience.
Custodial use of a Company vehicle is provided; you must meet established Company standards regarding personal driving history and current driver’s license status to be eligible for this position.
A good working knowledge of office & business computer applications.
Proficient mathematical skills to compute cost of damage and repair.
A good working knowledge of construction nomenclature and procedures.
Ability to perform field inspections at least 50% of work time (company car provided).
Ability to use advanced video technology to collaborate with onsite vendors and insureds to identify damage and write a damage estimate from a virtual setting when needed.
Technical knowledge of and proficiency in property evaluation, estimation, and Xactimate.
Written and verbal communication skills to interact with internal and external customers effectively and professionally, vendors and other third parties.
Ability to adhere to established Company policies and procedures within claims operations.
Critical attention to detail and excellent organizational skills.
Analytical ability necessary to analyze, interpret and evaluate relevant information.
Customer Focus: - Is dedicated to meeting the expectations and requirements of internal and external customers.
Decision Quality: - Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment.
Interpersonal Savvy: - Builds constructive and effective relationships.
Composure: - Is not knocked off balance by the unexpected. - Is cool under pressure.
Listening: - Practices attentive and active listening.
Time Management: - Ability to use time effectively and efficiently.

Nice To Haves

Bachelor’s degree and experience relevant to the duties of the position.
10+ years of property claims handling experience.
Currently has, or are able to obtain, state Property Adjuster P&C Licenses including, but not limited to, the following states: GA, OK, and TX.

Responsibilities

Investigate highly complex Homeowners/Commercial claims to confirm facts, origin and cause of loss. Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, Loss of Use (Homeowner), or Building, Business Personal Property, Business Interruption (Commercial). Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts.
Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate.Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approvalKeep claim on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
Directs, monitors, and reviews files handled by independent adjusters to conclusion.Assists in training property personnel.

Benefits

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more