Projects I

Westgate Resorts•Gatlinburg, TN

About The Position

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description Supports resort operations by performing project-driven maintenance tasks that require multiple trade skills, including drywall, painting, texture finishing, plumbing, electrical work, and flooring repairs. As a Projects I, you will: Perform engineering projects, guest calls, blitzes and preventative maintenance as instructed by resort leadership Experience in performing plumbing troubleshooting, repairs and replacement of fixtures and piping Experience in troubleshooting, replacing, and repairing minor electrical components such as receptacles and ballasts Experienced in troubleshooting and repairing household appliances and fixtures Knowledge of HVAC equipment and the ability to perform basic preventive maintenance & troubleshoot Repair interior & exterior walls, wall coverings and ceilings including texture, painting, and caulking Repair and replace tile & grout, vinyl and/or carpet as applicable Ability to work with pools, spas, and features including chemical balancing and cleaning duties Actively participates in procurement and inventory process to ensure materials and tools are on-site for work Ability to effectively operate resort operations devices & software (HotSOS and other applicable) Communicates professionally through radios, phones, emails, and verbal communications Perform custodial and maintenance duties, as required by resort leadership Safely use hand tools, electrical & battery powered tools required by the job Work using ladders, scaffolds, lifts utilizing appropriate PPE Must have the ability to follow safety guidelines & practices Recognizes and identifies potential safety or security hazards in the property Communicate and interpret guest needs by positively interacting towards resolutions Must comply with all CFI/Westgate Resorts policies and procedures Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior Other duties as assigned by resort operations leadership. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

Minimum High School diploma
Minimum of 1-3 years of hands-on trade & maintenance experience in a resort or commercial environment
Written and verbal communication in English is expected
Must communicate effectively with immediate supervisors and resort leadership
Must be at least 18 years old and have a valid driver’s license to drive company golf carts
Must be able to lift 50lbs and work in outdoor weather conditions
Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

Perform engineering projects, guest calls, blitzes and preventative maintenance as instructed by resort leadership
Experience in performing plumbing troubleshooting, repairs and replacement of fixtures and piping
Experience in troubleshooting, replacing, and repairing minor electrical components such as receptacles and ballasts
Experienced in troubleshooting and repairing household appliances and fixtures
Knowledge of HVAC equipment and the ability to perform basic preventive maintenance & troubleshoot
Repair interior & exterior walls, wall coverings and ceilings including texture, painting, and caulking
Repair and replace tile & grout, vinyl and/or carpet as applicable
Ability to work with pools, spas, and features including chemical balancing and cleaning duties
Actively participates in procurement and inventory process to ensure materials and tools are on-site for work
Ability to effectively operate resort operations devices & software (HotSOS and other applicable)
Communicates professionally through radios, phones, emails, and verbal communications
Perform custodial and maintenance duties, as required by resort leadership
Safely use hand tools, electrical & battery powered tools required by the job
Work using ladders, scaffolds, lifts utilizing appropriate PPE
Must have the ability to follow safety guidelines & practices
Recognizes and identifies potential safety or security hazards in the property
Communicate and interpret guest needs by positively interacting towards resolutions
Must comply with all CFI/Westgate Resorts policies and procedures
Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior
Other duties as assigned by resort operations leadership.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs