Project Support Specialist

isolved•Charlotte, NC

21d

About The Position

Are you passionate about delivering exceptional customer experiences and driving project success? As a Project Support Specialist, you'll play a key role in ensuring client satisfaction by managing and executing projects for isolved HCM ancillary products-including Benefits, HR, Payroll, Talent Management, and Time solutions. You'll act as a trusted resource and project owner, solving complex challenges and helping clients maximize the value of our solutions. This role offers the opportunity to work independently and collaboratively in a dynamic, customer-focused.

Nice To Haves

3-6 years of experience in a related role
2-4 years in Customer Service/Support.
Proficiency in isolved People Cloud or similar HCM systems.
Proven success in project management and customer-facing roles.
Strong presentation, written communication, and interpersonal skills.

Responsibilities

Manage and fulfill project-related requests within the isolved HCM system.
Respond to assigned cases within defined SLAs and maintain detailed case notes.
Maintain project lists and meet customer deadlines with precision.
Identify upsell opportunities such as optimization services and additional features.
Collaborate across teams to deliver a seamless customer experience.
Schedule and lead client meetings to assist with inquiries or system setup.
Troubleshoot configuration, user access, and connectivity issues.
Adapt to multiple communication channels (phone, tickets, chat, email).
Apply critical thinking to solve complex problems and contradictory information.
Promote team engagement and recognize peers through our Share & Perform platform.
Embrace continuous learning and lead with our Support Core Values in every interaction.