Project Representative - West Coast

Phillip Jeffries•Las Vegas, NV

9d•$27 - $29•Remote

About The Position

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint. If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for the Project Representative. In this role, you will provide essential support to the sales team and clients working on commercial projects, helping to enhance the team's ability to meet sales targets and improve the overall customer purchasing experience. This position is fully remote and based in your home office

Requirements

Location preference for the West Coast or availability to work from 8:30 AM–5:30 PM PST
Minimum of 1 year of experience in a customer service or sales support role
Ability to build strong relationships with sales representatives and clients
Exceptional communication skills, both written and verbal, with an outstanding phone manner
Demonstrated ability to multitask and effectively prioritize tasks in a fast-paced environment
Proactive problem-solving approach, utilizing analytical skills to identify and resolve issues efficiently
Excellent time management and follow-up abilities
Proficient computer skills, including data management, Microsoft Word, and Excel

Responsibilities

Cultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional service
Provide expert product knowledge to assist clients confidently and accurately
Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers
Manage orders, coordinate shipments, and track logistics to ensure timely delivery
Process payments, create packing lists, and handle returns or replacements efficiently
Perform meticulous data entry and ensure accurate CRM documentation
Assist clients with web account setup, order processing, and pricing quotes
Identify cross-selling opportunities and make proactive outbound calls for sales follow-ups
Act as the main connection of support to Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showrooms
Coordinate sample orders for assigned territories while reps are on the road
Review client contracts to ensure the requested product aligns with requirements
Foster a collaborative team environment, offering support to colleagues and departments
Collaborate with sales reps and clients to align on project timelines, goals, and execution
Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met
Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively
Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders
Provide proactive follow-up on quotes before expiration and ensure accurate pricing coordination
Regularly communicate with sales reps to review and update project statuses

Benefits

Competitive hourly rate ranging from $27.00 to $29.00, based on your experience in customer service and sales supported based roles
Sales Support Quarterly Bonus Plan
Annual bonus opportunity to reward your performance
Cost of Living increases that honor your growth and commitment
Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
Comprehensive medical coverage with employee premiums as low as $40 per month
Coverage options for spouse, domestic partner, civil union partner, and family
Health Reimbursement Account (HRA) to offset medical expenses
Prescription, dental, and vision coverage to support whole-person wellness
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Employee Assistance Program that supports your mental, financial, and physical well-being
Pet insurance for your four-legged companions
16 paid personal days each year to relax, recharge, or travel
Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
Additional paid time off during our annual company closure between Christmas and New Year’s
Earn extra paid time off by completing your annual wellness physical
Up to three paid days each year to give back through volunteer work
Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success
Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
Access to Working Advantage with discounts on travel, entertainment, and everyday purchases