Project & Process Improvement Manager

Augusta Health Careers•Fishersville, VA

About The Position

The Project & Process Improvement Manager leads strategic projects and process improvement initiatives that enhance efficiency, quality, and patient care while upholding Operational Excellence. The role serves as an expert in performance improvement and project management, assembling teams, managing change, mitigating risks, and guiding decisions. It also mentors teams in lean methods and supports leaders across Augusta Health in driving organizational, process, and changeâfocused projects in a collaborative, innovative, and accountable culture. This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Requirements

Education: Bachelor's degree in Business Administration, Healthcare Administration, Engineering or related field
Licensure/Certification: Green Belt in Lean/Six Sigma or willingness to obtain certification within 12 months of hire date, or Project Management Healthcare Certification (CHPM) or Certified Associate in Project Management (CAPM)
Experience: 1-3 years' experience in managing mid to large scale Clinical/Healthcare projects OR related industry
Driver's License: N/A
Eligibility to work in the United States and meet Virginia state employment requirements
Ability to manage multiple work assignments and meet tight deadlines
Detail oriented and organized approach to problem solving PI and project initiatives.
Adaptable to change and tight deadlines
Ability to multi-task, and successfully manage multiple client assignments of different sizes/types
Ability to coordinate workloads with project team through entire project development to complete documents on schedule
Strong and collaborative team player; works well in a continuous learning environment
Strong critical thinking and communication skills
Skilled in working closely with Project Owners and Managing Principal for project reviews
Effective in supervising large project teams and act as mentor
Advanced knowledge of computer spreadsheets and databases (including Microsoft Excel, Word and PowerPoint, Teams, and project programs).
Demonstrated professional communication: verbal and written. Able to speak and facilitate team activity in front of groups in a professional manner.
Effectively presents information to diverse audiences with clarity and impact. Adjusts approach to match the audience and situation.
Possesses expert leadership skills and maturity in managing difficult situations and conducting crucial conversations.

Nice To Haves

Education: Master's degree in Business Administration, Healthcare Administration, Industrial Engineering, or related field
Licensure/Certification: Black Belt in Lean/Six Sigma Project Management Professional (PMP) or other project management methodology certification
Experience: 3-5 years' experience managing mid to large scale Clinical/Healthcare projects
Basic knowledge of statistics and statistical methods of analysis
Familiarity with regulatory and accreditation requirements
Prior experience in a hospital, healthcare system, or related service-oriented environment
Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Responsibilities

Leads and facilitates cross-functional teams process improvement teams through Lean Six Sigma methodology and tools. The focus will be on quality, safety, cost, outcomes and organizational improvement.
Identifies, performs or manages tasks related to defining and measuring problems and undesired outcomes/metrics in large complex operations. This includes voice of the customer, data collection, value stream and process mapping current state, stakeholder assessment, and other Lean Six Sigma activities.
Leads performance and management of actions related to developing the future state goals.
Conducts analysis of the gap between current state and future state by \ utilizing advanced data and statistical analysis techniques, and Lean Six Sigma methods for assessing root causes and variance.
Applies performance improvement methodologies and tools to projects as needed (such as, but not limited to Lean, Six Sigma, statistical process control, DMAIC, FMEA, RCA, process mapping, cause and effect diagrams).
Work with the Project Owner to define the detailed project deliverables and if out of scope take the steps necessary to get all approvals
Analyze data to identify trends and areas for improvement and compliance with regulatory requirements and industry best practices.
Manage all projects from inception through post-mortem, working with all agency disciplines, Planning, Creative, Account, and Production, to ensure that projects are delivered in a timely, cost-effective, and efficient manner
Prepare and manage full-scale project plans, define project tasks and resource requirements; create and enforce project schedules, ensuring all internal parties meet milestones and deadlines the project plan, scope, schedule, and collaborate with creative resources
Ensure that each project is clarified, articulated to all constituents and responsibility is assigned to the appropriate player.
Schedule and manage all project meetings and deliverables
Communicate and escalate project issues and risks as appropriate
Lead and manage project teams consisting of SME's, Staff and Technical resources
Ensure that appropriate resources have been assigned to the project
Ensure clarity of roles by defining each team member’s deliverable for the project
Monitor and report on project activities and report on status within published timeline
Prepare and/or ensure high quality, professional deliverables as required by each project plan
Facilitate the creation of toolkits to support field-based implementations when necessary
Effectively create a culture of accountability, communication, problem-solving and resource-effective decision making.
Actively engage and promote a culture of quality, safety, high-reliability, patient and staff engagement, and performance excellence.
Performs other duties as needed or assigned.

Benefits

Comprehensive insurance package including medical, dental, and vision coverage
Retirement savings plans and financial wellness support programs
Generous paid time off and flexible scheduling to promote work-life balance
Career development programs including clinical ladders, shared governance, and advancement opportunities
Personalized onboarding with dedicated preceptors and ongoing educational support
Tuition reimbursement and access to onsite childcare
Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
Competitive pay with shift/weekend differentials
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)
Full details are available on our Benefits Page .