Process Improvement Manager

CBRE•New York, NY

About The Position

As a CBRE Process Improvement Manager, you will manage a team of individuals responsible for process improvement initiatives. This job is part of the Continuous Improvement & Client Performance function. They are responsible for reducing the risk of defects in all products and processes.

Requirements

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Green Belt Lean Six Sigma Certification required.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills with a strong inquisitive mindset.

Nice To Haves

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Responsibilities

Provide formal supervision to employees.
Monitor the training and development of staff.
Conduct performance evaluations and coaching.
Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities.
Establish work schedules, assign tasks, and cross-train staff.
Set and track staff and department deadlines.
Mentor and coach as needed.
Research and gain understanding of current processes.
Formally document and maintain a roadmap for future process improvement opportunities.
Manage project pipeline and assign responsibilities to the team.
Create and maintain project plan, business case and cost benefit trackers, training, and communication plan.
Provide project updates to both clients and Sr management and resolve issues.
Identify equipment and systems that can be modified or applied to improve operation efficiency, product quality.
Gain approval for the allocation of resources and budget.
Adhere to compliance with the Master Service Agreement.
Lead by example and model behaviors that are consistent with CBRE RISE values.
Influence parties of shared interests to reach an agreement.
Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.