Process Improvement Manager

Cayuse Holdings•Austin, TX

19h•$110,000 - $160,000•Hybrid

About The Position

The Process Improvement Manager is responsible for evaluating, designing, and implementing business process improvements to optimize organizational efficiency and effectiveness. Collaborating with key stakeholders and cross-functional teams, the Process Improvement Manager leads initiatives to enhance operational performance, reduce costs, ensure quality, and support compliance with organizational goals and regulatory requirements. This role requires strong analytical, project management, and communication skills to deliver measurable improvements that align with the organization's strategic objectives . T his position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Requirements

Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills .
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Ability to analyze systems and procedures
Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately

Nice To Haves

Bachelor's degree in Business Administration , Industrial Engineering, Operations Management, or a related field .
Minimum 5+ years of experience in process improvement, business analysis, or operations management.
Proven experience applying process improvement methodologies, such as Lean, Six Sigma (Green Belt or Black Belt preferred), Agile, or Kaizen.
Demonstrated success leading large-scale process improvement initiatives in dynamic environments.
Experience managing cross-departmental projects and working with senior stakeholders.
Strong analytical and quantitative skills, with the ability to interpret complex data sets and present actionable insights.
Proficient in process mapping and modeling tools, such as Visio or BPMN software.
Familiarity with project management software and tools .

Responsibilities

Business Process Analysis: Conduct comprehensive assessments of existing processes to identify inefficiencies, bottlenecks, risks, and areas for improvement. Analyze data trends and metrics to inform decision-making and measure process effectiveness.
Process Design and Improvement: Develop and propose innovative solutions for process redesigns that streamline operations, improve service delivery, and reduce costs. Apply proven methodologies, such as Lean Six Sigma, to drive continuous improvement initiatives. Create detailed workflow documentation, including process maps, standard operating procedures (SOPs), and performance metrics for new or revised processes.
Change Management: Lead change management efforts to ensure successful adoption and integration of new processes. Engage and collaborate with stakeholders to gain buy-in for proposed improvements and build consensus. Develop and deliver training programs and workshops for employees affected by process changes.
Project Leadership: Plan, execute, and manage improvement projects to ensure timely delivery and alignment with budgets and objectives . Monitor project milestones, risks, and dependencies while maintaining communication with stakeholders on progress.
Performance Measurement and Reporting: Establish key performance indicators (KPIs) and metrics to monitor the performance of implemented improvements. Analyze post-implementation outcomes, evaluate return on investment (ROI), and recommend adjustments as needed. Report findings and results to senior management and highlight best practices.
Compliance and Quality Assurance: Ensure that all process improvements comply with applicable industry standards, government regulations, and organizational policies. Partner with quality assurance teams to validate the reliability and sustainability of improved processes.
Other duties as assigned .