Process Improvement Manager

Elevance Health • Nashville, TN

8d • Hybrid

About The Position

JR171344 Process Improvement Manager The Process Improvement Manager will lead initiatives to enhance the efficiency and effectiveness of our Behavioral Health operations. This role involves collaborating with cross-functional teams to identify opportunities for improvement, implement innovative solutions, and drive continuous improvement processes. The ideal candidate will have a passion for optimizing processes and a strong background in project management. Location: Hybrid 1: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Schedule: Monday – Friday, 8:00am to 5:00pm

Requirements

• Requires a BA/BS in a related field and minimum of 5 years process improvement or project management experience; or any combination of education and experience, which would provide an equivalent background.
• Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location where we have an office to be considered.

Nice To Haves

• Minimum of 5 years of experience in process improvement or project management within a healthcare or related environment.
• Lean Six Sigma Black Belt certification.
• Proven track record of leading successful process improvement initiatives.
• Proven analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.
• Proficiency in process mapping and project management tools.
• Ability to thrive in a fast-paced and dynamic environment with a focus on delivering value.

Responsibilities

• Lead and manage process improvement projects to streamline operations within the Behavioral Health services organization.
• Utilize Lean Six Sigma methodologies to identify inefficiencies and implement strategic solutions.
• Collaborate with stakeholders to assess current processes, identify areas for improvement, and develop comprehensive plans.
• Analyze data to track process performance and identify trends or areas for improvement.
• Facilitate workshops and training sessions for staff to promote a culture of continuous improvement.
• Develop and maintain process documentation, ensuring all practices align with industry standards and regulatory requirements.
• Monitor and report on the progress and outcomes of improvement initiatives to senior management.
• Champion change management efforts by communicating effectively with team members and stakeholders.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees