Project Outreach Specialist Senior

American Electric Power • New Albany, OH

5d

About The Position

This position supports the primary field customer relations and communications resource for public interaction and outreach on AEP Transmission projects. Responsible for assisting in identifying, developing, and coordinating delivery of overall outreach strategies to support the goals, philosophies, policies, initiatives, and day-to-day activities of AEP Transmission and its affiliates, including joint ventures. Key member of project siting team who interfaces with or supports interaction with external audiences, including individual customers and local officials. Requirements include excellent written and public speaking skills, excellent interpersonal skills, and strong business knowledge. Able to meet with affected or potentially affected customers to surface issues, solve problems, and bring local knowledge and insight to the siting process.

Requirements

• Bachelor's degree in journalism, business, marketing, customer service, advertising, communications, public relations, public affairs, or related field.
• Four years' experience in Utilities, Corporate Communications, Customer Service, Marketing, Media Relations, Journalism, or related field.
• The ability to handle multiple projects and assignments is critical.
• May require extended hours to accomplish assigned tasks to meet requirements and schedules.
• Some overnight travel to facilities and projects (field work) is required periodically.
• Twenty to thirty percent travel time associated with this position.
• Ability to hike one mile ten percent of the time.

Responsibilities

• Works directly with affected or potentially affected landowners to gain beneficial project routing information and resolves issues before and during the transmission line routing process.
• Represents AEP Transmission and projects to external affairs teams and educates the public (landowners, thought leaders, elected officials) about proposed transmission projects.
• Determines and guides customer outreach strategies that improve two-way communications and line routing success at the project level. Also will have the responsibility of directing outside consultants and resources in support of individual projects.
• Provides field support to transmission siting, line engineering, right-of-way, and project management team to ensure projects are executed on time.
• Works closely with Project Management, Line and Station Engineering, Right of Way, Corporate Communications, and External Affairs to foster two-way communications between key stakeholders and the project team to improve success in siting transmission projects.
• Coordinates deployment of resources accordingly.

Benefits

• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level