Senior Education & Outreach Specialist

Match Group • New York, NY

11d • $97,000 - $117,000

About The Position

As an Senior Education & Outreach Specialist, you will be responsible for delivering policy and best practices education to internal and external users and stakeholders. With a focus on delivery, the Senior Education & Outreach Specialist will deliver Hinge’s educational efforts to users and stakeholders globally. This will require significant foundational understanding of the Trust & Safety landscape, creativity, and a highly collaborative mindset.

Requirements

• The ideal candidate should have 1+ years of relevant work in a training role, account management, client services, product, or Trust & Safety. This includes experience interfacing with Operations, Product, Communications, Marketing, or Legal partners as well as experience in developing processes for operational excellence within their organization.
• Effective communication is crucial in this role. You have excellent communication skills, and be able to articulate complex concepts clearly and succinctly to internal stakeholders who may not be familiar with Hinge or with dating Apps.
• A willingness to learn and remain deeply curious about our users and their needs, while also partnering across stakeholders to challenge assumptions, understand problem sets in detail, and confidence to seek other inputs to supplement experiential and cultural knowledge gaps. The ideal candidate should have a "no task is too small" attitude and a willingness to dive into the details to move projects along and solve complex problems. You enjoy working in a fast-paced and ever-changing environment.
• You are able to use data sourced from a variety of internal and external resources to identify trends, and suggest strategies to improve our internal Education efforts.
• You are passionate about supporting users around the world, regardless of personal experience with specific regional norms, expectations or culture. You have a deep understanding of user expectations, and make every decision with the user at the forefront.

Responsibilities

• Develop and manage the completion of projects: Develop educational materials and resources that include policies, standards, and best practices to internal and external stakeholders. Track feedback and use insights generated to share within the Education & Outreach team to improve current educational materials.
• Collaborate with cross functional teams: Provide direct educational support to internal teams across Hinge and MG responsible for content moderation, support, appeals, or global escalations. This includes the follow through of assigned projects, along with the development of ad hoc education or outreach upon request from Hinge stakeholders.
• Scale and Improve internal education: Collaborate within Education & Outreach, along with Operations, Policy, and Product Leads to ensure all materials provided to users and agents reflect our current policies and product offerings and meet regulatory, and legal standards. Regularly meet with stakeholders across Operations, Product, and Policy to understand potential updates and work with Education & Outreach to develop materials appropriate for any changes.

Benefits

• 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
• Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
• Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
• Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
• Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
• ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed