Project Operations Coordinator

Chimney Cricket & Hometown Hearth•Middletown Township, PA

About The Position

Chimney Cricket is a full-service chimney, fireplace, and hearth company serving homeowners throughout the greater Philadelphia region. We specialize in inspection, service, restoration, installation, and masonry repair. We are looking for a highly organized Project Operations Coordinator (POC) to help keep projects moving efficiently from approval through completion. Once a project is approved, this role helps guide it through scheduling, material coordination, documentation, and customer communication. The POC works closely with the Operations Manager and field technicians to ensure projects are organized, prepared, and executed smoothly. If you enjoy organization, problem solving, and managing multiple moving pieces, this role may be a great fit.

Requirements

Highly organized and detail oriented
Strong and Positive communication and coordination skills
Ability to manage multiple projects and priorities simultaneously
A proactive problem solver who takes ownership of tasks
Comfortable working in both office and warehouse environments
Interest in workplace safety programs and operational compliance

Nice To Haves

Experience with project coordination, operations, logistics, construction, or service industries preferred

Responsibilities

Manage project workflow from sales approval through completion
Coordinate project scheduling (inc project readiness and deposit collection)
Communicate project details/updates between sales, customers, and field teams
Track project progress and identify potential coordination issues
Verify materials lists and delivery times to support project staging
Site visitation to ensure quality outcomes, customer satisfaction, and positive team morale
Review technician paperwork and job documentation
Monitor technician timesheets related to projects
Ensure project documentation is complete and organized
Assist with project closeout and coordination with billing
Maintain company safety documentation and records, including incident reports and OSHA logs
Coordinate safety meetings, training sessions, and toolbox talks
Track technician safety certifications and training requirements
Maintain safety documentation such as SDS binders and equipment records
Assist with incident documentation and coordination with safety consultants when needed
Order materials, venting, equipment, and specialty components
Coordinate with vendors and suppliers
Track purchase orders and delivery timelines
Verify order accuracy and maintain purchasing documentation
Assist with receiving deliveries and checking materials
Help maintain warehouse organization
Assist with inventory tracking and reordering of common materials
Verify materials lists to support project staging