Project Manager

sg360°•Wheeling, IL

17h

About The Position

sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance. When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360°! We are seeking a Project Manager is responsible for ensuring that each job is produced to meet or exceed customer expectations. This role serves as the primary liaison between customers, sales, and internal manufacturing teams, coordinating all aspects of production from order review through final delivery and billing. The ideal candidate thrives in a fast-paced print manufacturing environment and excels at managing multiple projects with strong attention to detail.

Requirements

Strong English oral and written communication skills
Solid math skills and attention to detail
Above-average interpersonal, organizational, and phone skills
Ability to manage multiple projects and deadlines simultaneously
Proficiency with standard office equipment and software
ERP system experience preferred; Visio experience a plus
Ability to interpret and manage print-related documentation
5+ years of experience in the printing industry, either in customer service or pressroom operations
Understanding of pre-press operations and a wide variety of printing processes
Knowledge of inline and post-press lettershop finishing
Familiarity with USPS specifications is a plus
Experience in pre-press or bindery operations is helpful

Responsibilities

Serve as the main point of contact between customers, sales, and manufacturing teams
Review orders against estimates and ensure materials are ordered accurately and on schedule
Create and maintain complete job files, including requisitions, customer instructions, and required documentation
Order and coordinate pre-production materials such as templates, dummies, and samples
Create work instructions for pre-press, press, and post-press vendors
Ensure proofs and samples are delivered on time to appropriate stakeholders
Communicate job status, changes, and issues clearly with customers, sales, and internal departments
Monitor pre-production activity to ensure materials and plates are available for press start-up
Create layouts and job instructions to meet customer requirements for quantity, quality, and delivery
Generate, file, and track change notices and ensure proper documentation is included in billing files
Monitor post-production activity to ensure on-time delivery or mailing
Provide shipping tally sheets and required reports for customer billing
Forward completed job files and documentation to billing for invoicing
Maintain organized records related to customers, routine orders, and stored products
Perform other duties as assigned