About The Position

As a Project Manager, you are responsible for delivering ServiceNow projects on time and on budget with a focus on delivering excellence by demonstrating leadership, strong client and team trust, solid project management core skills, and the ability to handle all the administrative aspects of a project. In addition to client-focused project delivery, Project Managers can support the service group through involvement in process improvement activities.

Requirements

  • Previous experience with IT / Technical Implementation projects and having customer facing experiences or equivalent experiences in an IT organization
  • Demonstrated ability to plan, organize and successfully drive projects to meet defined budgets and timelines
  • Ability to manage multiple projects simultaneously
  • Experience managing project financials and scheduling internal resources
  • Strong verbal, written communication and presentation skills

Nice To Haves

  • Ability to create and Manage Project Schedules
  • Familiarity with Project Scheduling tools
  • ServiceNow exposure or experience
  • Bachelor's degree or the equivalent work experience and/or military experience
  • 3-5 years' (Project Manager) / 6-8 years' (Sr. Project Manager) experience as a hands-on Project Manager managing technical cloud, security, networking and modern data center infrastructure projects and having customer facing experiences or equivalent experience in an IT organization

Responsibilities

  • Lead multiple projects of varying size, scope and duration
  • Establish strong client relations and manage interaction and expectations throughout the life of the project
  • Create detailed project plans, status reports and manage issues, risks and actions
  • Manage communication, scope, and mitigates risk across projects
  • Partner across functional teams to deliver the best possible solution for a client
  • Lead client-facing meetings regularly during key phases of the project
  • Continually seek and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships
  • Service as the escalation point person for the customer, delivery and other associated Contender Solutions teams and vendor partners
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