ServiceNow IT Project Manager

General Dynamics Information Technology

4d • Onsite

About The Position

ServiceNow IT Project Manager Oversee complex programs that drive impactful mission outcomes for our customers as the ServiceNow IT Project Manager. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT. MEANINGFUL WORK AND PERSONAL IMPACT The ServiceNow IT Project Manager is responsible for planning, executing, and delivering ServiceNow platform projects that align with organizational goals. This role leads cross-functional teams to implement, enhance, and optimize ServiceNow solutions, ensuring projects are completed on time, within scope, and within budget. The ideal candidate combines strong project management expertise with a solid understanding of IT service management (ITSM) and the ServiceNow ecosystem. Other responsibilities include the need to: Lead end-to-end delivery of ServiceNow projects, including planning, execution, monitoring, and closure Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders Develop and maintain detailed project plans, schedules, and resource allocations Coordinate cross-functional teams including developers, administrators, business analysts, and external vendors Manage risks, issues, and dependencies, ensuring timely resolution and mitigation Facilitate Agile ceremonies or traditional project governance processes as appropriate Ensure alignment with ITIL best practices and organizational standards Track project performance using appropriate tools and techniques; provide regular status updates to stakeholders Manage project budgets, forecasts, and financial reporting Support change management and user adoption initiatives Ensure quality assurance and compliance with security and regulatory requirements. WHAT YOU’LL NEED TO SUCCEED Bring your program management expertise along with a drive for innovation to GDIT. The Project/Task Manager must have: Education: Bachelor’s degree in information technology, Computer Science, Business Administration, or related field Certification: PMP Experience: 5+ years of IT project management experience, with at least 2+ years managing ServiceNow projects Required skills: Strong knowledge of ServiceNow modules such as ITSM, ITOM, Experience with Agile, Scrum, or Waterfall methodologies Proven ability to manage multiple projects simultaneously in a fast-paced environment Excellent communication, leadership, and stakeholder management skills Desired Skills: Experience with USCENTCOM and familiarity with its mission Knowledge and familiarity with USCENTCOM’s IT environment ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) Certified Scrum Master (CSM), or equivalent certification Experience working in government or highly regulated environments Familiarity with integration tools, APIs, and automation within the ServiceNow platform Security clearance level: TS w/SCI Eligibility US citizenship required GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. #armajobs #gditpriority The likely salary range for this position is $131,750 - $178,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA FL MacDill AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices/

Requirements

• Bachelor’s degree in information technology, Computer Science, Business Administration, or related field
• PMP
• 5+ years of IT project management experience, with at least 2+ years managing ServiceNow projects
• Strong knowledge of ServiceNow modules such as ITSM, ITOM
• Experience with Agile, Scrum, or Waterfall methodologies
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Excellent communication, leadership, and stakeholder management skills
• TS w/SCI Eligibility
• US citizenship required

Nice To Haves

• Experience with USCENTCOM and familiarity with its mission
• Knowledge and familiarity with USCENTCOM’s IT environment
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
• Certified Scrum Master (CSM), or equivalent certification
• Experience working in government or highly regulated environments
• Familiarity with integration tools, APIs, and automation within the ServiceNow platform

Responsibilities

• Lead end-to-end delivery of ServiceNow projects, including planning, execution, monitoring, and closure
• Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders
• Develop and maintain detailed project plans, schedules, and resource allocations
• Coordinate cross-functional teams including developers, administrators, business analysts, and external vendors
• Manage risks, issues, and dependencies, ensuring timely resolution and mitigation
• Facilitate Agile ceremonies or traditional project governance processes as appropriate
• Ensure alignment with ITIL best practices and organizational standards
• Track project performance using appropriate tools and techniques; provide regular status updates to stakeholders
• Manage project budgets, forecasts, and financial reporting
• Support change management and user adoption initiatives
• Ensure quality assurance and compliance with security and regulatory requirements

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees