Project Manager

Coursedog

17h•$90,000 - $100,000•Remote

About The Position

As a Project Manager at Coursedog, you’ll lead customer implementations across our academic operations platform, partnering closely with colleges and universities to ensure successful adoption and long-term value. You’ll own the end-to-end implementation experience — from project planning and coordination to training and go-live — while collaborating with internal teams across Product, Engineering, Data, and Support. This role balances customer-facing execution with critical thinking and problem-solving, and is well-suited for someone who thrives in a fast-paced environment, brings a product-oriented mindset, and is motivated by improving higher education outcomes at scale. If you’re excited about working directly with customers, navigating complex implementations, and contributing to a mission-driven product, this is an opportunity to make a meaningful impact. This role offers a competitive base salary ranging from $90,000-$100,000, depending on experience. The position includes a performance-based variable compensation plan, bringing the total on-target earnings (OTE) to $90,000-$110,000 when goals are met.

Requirements

Experience leading software or SaaS system implementation projects
Strong ability to set priorities, manage multiple workstreams, and monitor progress toward project goals
Proven skill in identifying, communicating, and mitigating project risks, issues, and dependencies
Clear and concise verbal and written communication skills across technical, product, and business contexts
A consultative approach to problem-solving with strong judgment and the ability to work across organizational boundaries
Comfort working with technical concepts and SaaS terminology, including data systems and integrations
Experience using tools such as Notion, Rocketlane (or similar project management tools), Salesforce, and Freshdesk

Responsibilities

Lead successful, standard customer implementations across Coursedog’s product suite, working directly with institutional stakeholders
Own project planning and execution, including setting priorities, building project plans, tracking progress, and managing risks and dependencies
Drive administrator and end-user training, developing scalable training resources and leading tailored sessions for campus-specific use cases
Support customers throughout and beyond implementation by collaborating with support teams and helping users navigate platform questions
Partner with Product, Engineering, and Data teams to resolve technical integration issues and improve implementation outcomes
Gather insights from customers and research to inform data-driven feature recommendations and scalable product improvements
Contribute to continuous improvement of implementation processes, customer satisfaction, and long-term retention