Project Manager, VP
About The Position
This role leads the delivery of complex, cross‑functional Client Service Enablement initiatives that improve client experience, operational effectiveness, and control outcomes. The VP Project Manager partners with Client Service, Global Delivery, Technology, and Risk teams to translate strategy into execution and ensure disciplined delivery. Why this role is important to us You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
Requirements
- On‑time, on‑scope delivery of Client Service Enablement initiatives
- Measurable improvements in client experience, efficiency, and controls
- Strong stakeholder engagement and confidence
- Sustainable transition of initiatives into BAU operations
- Financial services or regulated industry experience
- Experience supporting Client Service, Operations, or Enablement functions
- PMP or equivalent project management certification
- Experience working within PMO / Change / Transformation frameworks
- Bachelor’s degree or equivalent experience
- Extensive experience leading large, complex projects or programs
- Proven ability to influence and communicate with senior and executive stakeholders
- Experience operating in global, matrixed organizations
- Strong leadership and team‑management capabilities
- Expertise in Agile, Waterfall, or hybrid delivery methodologies
Responsibilities
- Lead enterprise‑scale Client Service Enablement initiatives (service model changes, operational transformation, tooling adoption, control improvements)
- Translate Client Service strategy and priorities into delivery roadmaps and execution plans
- Serve as a primary delivery lead for senior Client Service, Operations, Technology, and Risk stakeholders
- Establish and maintain delivery governance, including executive reporting, risk and issue management, and escalation
- Lead and mentor project/program managers and analysts
- Partner with Risk, Controls, and Change teams to ensure initiatives meet regulatory, audit, and control expectations
- Drive effective change adoption and transition initiatives into BAU
- Track and report on value realization, client impact, and operational outcomes
Benefits
- Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
- For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
