Project Manager Implementation

SBS • Portland, OR

13h

About The Position

We’re looking for a Project Manager with a strong background in the utilities industry to lead the implementation and optimization of enterprise service management platforms (such as ServiceNow or similar tools). This role will drive cross-functional initiatives that improve operational workflows, service delivery, and system integration across utility environments.

Requirements

• 5+ years of Project Management experience
• Experience working within utilities (gas, electric, water, or energy) environments
• Hands-on experience implementing or managing ServiceNow or similar ITSM / workflow platforms (e.g., Jira Service Management, BMC Remedy, Cherwell)
• Strong understanding of ITSM processes (incident, problem, change management)
• Experience managing cross-functional stakeholders and vendor teams
• Ability to translate business needs into technical requirements

Nice To Haves

• Experience with customer-facing utility systems or service portals
• Familiarity with integrations across enterprise systems (ERP, GIS, asset management)
• PMP, Agile, or Scrum certification
• Experience in regulated environments or working with compliance frameworks

Responsibilities

• Lead end-to-end delivery of ITSM / service management platform implementations within a utility environment
• Manage project scope, schedule, budget, and risk across multiple stakeholders
• Partner with business units (operations, field services, IT, customer service) to gather requirements and translate into technical solutions
• Oversee system configuration, integrations, and data migration efforts
• Coordinate with vendors, consultants, and internal teams to ensure successful delivery
• Drive process improvement initiatives tied to service request management, incident management, and workflow automation
• Ensure alignment with regulatory, compliance, and operational standards within the utilities industry
• Provide regular project updates, reporting, and executive-level communication

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees